PluflReviews of weareplufl.com

First hand experience falling asleep in the Plufl - product is really well made and also cute addition to the room. Love the story and hustle of the founders too

Our Plufl is definitely well worth the Money. We had great customer service and the most comfortable bed ever! It makes me want to sleep in it all the time. In the evenings I am always looking forward to relaxing with my dogs on the Plufl and watching some tv. The material is also great. It's made with a super soft exterior and sturdy, yet comfy bolsters that provide both head and neck support - all making it a total experience! It is the perfect addition to our living room. I really like the product and will be purchasing another when moving to a bigger place.

I got the Hugl for Christmas and I have to say I am obsessed. It was a gift from my mom because I sleep really warm and I have to stay this is one of the coldest pillows that I have ever tried!! I even let my bf use it (who doesnt usually like these things) and he also said it was incredible. Seriously, this is amazing!

I love this body pillow! I have kicked my husband out of the bed and replaced him with pillow and do not plan on turning back!

Great product. As described. Arrived as expected. Highly recommended

I placed an order with Plufl on May 23, 2024, for €374.95, including €250 for shipping, with delivery promised within 3–4 weeks. Since then, I have faced nothing but delays, poor communication, and unfulfilled promises. - Repeated Delays: The company repeatedly postponed the delivery date, citing stock issues in June, August, and November, but never provided a firm resolution. - Surprise fees : After months of delay, they asked me to pay a supplement of 300€ for shipping ! - Refund Agreed: On December 13, the company promised to refund my payment but failed to process it. On December 19, they admitted to an error and offered to refund via PayPal, which I accepted. - No Action Taken: Despite their assurances, I have not received my refund, and the company has become unresponsive to my follow-up emails. It has been over seven months since I placed the order, and nearly a month since they promised the PayPal refund. This lack of accountability and customer service is unacceptable. I basically got scammed of 374.95€, and caution others to think twice before ordering from this company. I don't plan to stop here, and will seek legal council to get my money back.

I purchased a Hugl back in August of 2023 as part of their kickstarter/indiegogo campaign. I have had no correspondence, no emails, no product, no one will contact me back, no one will answer any of my attempts to reach out and they still took my money. I am very annoyed and this company is not at all professional.

If only I could give negative stars! I purchased this as a backer to kickstart their company. After a year wait, no item. After sending emails. No replies. After sending DMs on Instagram. No replies. No item, no decency, no responsibility. Buyer beware! Update: since this review the company has reached out and refunded my money!