PluflReviews of weareplufl.com

Free Shipping might as well be a code for "Unreliable Fulfillment". After an aggravating series of marketing emails over 4 days post-purchase of a Plufl XL, I emailed asking about a shipping notification. Two days later they responded with the generic "We mistakenly marked your order as shipped and it will be shipped in 24 hours." Five days after that: No shipping confirmation. As far as I can tell, Yuki and team have nothing to do with Plufl anymore, and this is a dropship operation with no communication.

Placed order and had a question regarding a discount I forgot to apply during the order process. Bryan, customer service rep, reached out in less than 24hrs and was extremely helpful. Not sure why other reviews reflect the customer service is poor - my experience was definitely not the case. Now do keep in mind that it does take time to make the products - so I’ll wait patiently for my order. 🥰

It has been 8 weeks and I have still not received my $200 order, no tracking information, only support is to send a message on their site and no phone number. The phone number you see below these reviews does not answer and has no way to leave a voicemail. Google also doesn’t have a way to leave a review and warn others - this is a scam company.

Okay, the Plufl is definitely worth the money for me and mines! If you are someone who hosts constantly or someone who has a big family, this is the perfect little bed to have in your living room or in a sitting setting. When I have guests over, especially with all their children, the Plufl is the first thing they sit in and enjoy. Anyone who comes over always talks on how comfy it is. Everyone wants to have a turn! When my family and guests are not making use of it, I am in it during the night relaxing and watching shows. I really enjoy using the Plufl, and even more, my family and friends love it too!

I placed an order with PLUFL on 4/8, but unfortunately, I received an item that was not what I purchased. Order Number: 26975 - Item I Ordered: Fitted Sheet for Plufl Human Dog Bed, Item I Received Instead: 2 Blush Colored Plufl Spare Covers. I emailed PLUFL on 4/24, 4/25 x 5 times that day, 4/26 with photos of what I received, 4/29, 4/30 and 5/8. Each time, a person by the name of Bryan responded that he is taking care of my issue and he will send me tracking info for the correct item. I have not received the correct item, nor any tracking information, nor have I received any information as to what to do with these blush-colored spare covers they sent me. I contacted my credit card company to dispute the charge which is a whole process and will eat up my time trying to get Chase everything they need so that my dispute will be resolved in my favor. I have been a long-time PLUFL customer, but will never order from them again. 0 Stars if I could.

I just got a plufl for my aunt. She already lets her two Boston terriers sleep with her so I figured this would be the perfect gift. The plufl exceeded my expectations. We love it. It is so comfortable. My aunt keeps it in her tv room and now we can all lounge together. I think I am going to order a pink one for my room. I am obsessed!

shipping was weeks late. just like others, supposedly marked shipped, complete but that is just an excuse they use. I no longer needed the product so I canceled. They shipped it anyway and told me to refuse the package which I did. After all that, they charged a $25 shipping/return fee. I am disputing the charge. The customer service is terrible

They "mistakenly marked my order as complete" when it has not so much as received a shipping label. For six weeks they've been telling me it will restock in a week, only to push it back again. The item is still for sale on the site. How is it not in stock? If it isn't, why is it being sold for 6 weeks knowing it cant be shipped out in the 3-5 day timeframe??? Scammy behavior. The order fulfillment is so bad I'm actually stunned they're still in business. Hope you don't expect to receive the item you order!