PluflReviews of weareplufl.com

Ordered item on 11/19 and got the order confirmation and person personally working on my order info right away. After 3 business days of no contact ( except to upsell and new sales promos) I emailed to the company to at least find out what’s going on. I get that there may be delays especially this time of year. So far I keep getting promo emails but no response to my inquiries. It’s now 12/01 and still nothing. After reading all the bad reviews now, I will be disputing the charges with my credit card for not providing any of the products I ordered. I will just stick with Amazon for future orders. Thanks plufl for the horrible experience and lack of communication. We are plufl contact is a joke and the site is a scam, shark tank should be ashamed of backing this scam company. UPDATE: Received email 03/05/26 to resolve experience issues. Never got ordered items but was refunded. Plufl sent a blanket at no charge to resolve experience issues. Received blanket within 3 days.

Took forever to get the pillow. It is too short on the sides to wrap your legs around it and the cooling blanket was not included. After reading this review a representative sent me an email saying they would send me the blanket and a larger hugl (three months later no blanket no hugl). They sent me the email hoping I would edit my review. So here is my edit.

BUYER BEWARE. The company states “sleep free for 30 days”. The day I received my pillow I realized it was not for me, it’s pretty big and heavy. But I slept on it, the thought, not the pillow and decided to send it back. First YOU have to pay to return it AND there’s a 20% restocking fee. So this nonsense of sleep free is a plain lie. I put the pillow in a bag that you could vacuum all the air out if it, like I received it, took it to send it back, it would cost over $100 to send back. I reached out to the company a few times only to be blown off, stating the return policy was explained. But it was not.

Although my customer experience started rocky, the company (in particular, Noah, the president) reached out to me to make things right. I expressed my opinions about what could be improved, and I believe he heard and respected them. A cool blanket (it is literally cold, which is huge for someone like me who runs hot) came with the pillow. I love it so much, I purchased another one, queen size this time. Young companies can learn and grow. I'm now a fan.

I joined the Pluflt affiliate program after seeing their promotion that promised fair commissions for referred sales. After generating real traffic and recorded conversions, Pluflt completely stopped responding and never issued my payment, even after several follow-ups. From my experience, this program seems dishonest and lacks transparency. I strongly advise other affiliates to stay cautious and do thorough research before joining. Screenshots and proof of my unpaid commissions are available upon request.

Great Company & Great Product I had a fantastic experience with Plufl. The product is excellent quality, exactly as described, and feels very well made. Shipping was fast, and everything arrived nicely packed. It’s clear they really care about their customers and their brand. Overall, very trustworthy company with a product I’d highly recommend! I got both their Plufl and Hugl, and I love them both!

Editing 11/21/2025: I'm increasing my rating because the owner called me himself, unprompted, to make things right and offer a full refund. He said that there had been some issues over the summer that they are now addressing. I very much appreciate his reaching out and taking ownership of the issues. Five stars for him. Still zero stars for the original issues and customer service representatives, but hopefully this means future customers will now have a better experience. Original thoughts: The company didn't ship my product until I complained about not receiving it, at which point I *didn't even want or need it anymore* and told them so. (It was supposed to be a gift and their delay meant it was too late to be useful.) They absolutely refuse to take any responsibility for this and insist that I have to pay return shipping. !!!!!

I placed an order that I never received. It says "expedited shipping" on their website. Once that time frame passed and I still never received a shipping notification, I reached out to customer service and was told "the order is held up at customs." Five days after that, I reached out again and was told "it is processing in our warehouse." A week later, still no shipping. Customer service stopped responding to any emails at this point and completely ghosted me, so I'm going through my credit card company to recover my money.