PluflReviews of weareplufl.com

This turned out to be a really great customer service experience. I needed more filling for my pillow, and at first I was told to purchase some on Amazon, but they quickly realized that was an error and offered to send me extra filling instead. On top of that, they were very attentive and caring. The product is by far the best pillow I’ve ever had — I don’t think I can live without it, and I’m not sure what I’m going to do when I go on vacation. It makes my sleep much more peaceful and restful, and I wake up feeling refreshed and cozy.

This bed is sooo comfy and amazing. I nap in it all the time. I love how vibrant the color is. It is so easy to wash too and my cats also love it .

Absolute WORST Customer Service. Ordered 3 beds in early December as gifts for grandkids. 2of the three arrived missing blankets and pillows and the bolsters were of very poor quality and appeared to have been used or recycled! NO LESS THAN 15 emails back and forth promising resolution with no results. Provided multiple pictures at their request, promised to receive communication from one of their "Co-Founders Noah" and nothing. Spent over $1200 with this company on the gifts. Totally disgusted with their lack of concern and reaction to customer issues. And still, over a month later, no communication, still missing product, and haven't had the defective parts replaced.

I didn't hear anything from the company until I reached out asking to cancel the order (as it wouldn't arrive in time for me to gift it as I had originally planned and I had to find something else). They said that their warehouse had been slammed and unfortunately they can't cancel the order because it's preparing to ship. I made it clear that I no longer want the item. Since it hasn't shipped, and I no longer have a need for it, it seems that the order could be canceled. Instead, I'll have to pay to return the shipment that hasn't yet shipped to me. What!?! Your site clearly states that shipments will go out in 3-5 days (and should arrive within 3-7 days). If you can't honor that, honor the requests to cancel.

My first review never posted..hmmm seems fishy to me. I wish I could post the photo here of the Plufl XL I received. Looks NOTHING like the photo on the order page. They actually changed the design all together from what it was originally, to something clearly cheaper and disfunctional, but failed to post that on their page as well. They won't let me return it because apparently the money back guarantee does NOT apply to the Plufl XL. It's outright misleading. They said they'd send extra filling after not returning it for me, never received that either. It’s flat as a pancake on the long sides with a gap on the bottom between the sides that touches the hard floor. Literally useless.

The pillow is so comfortable. I went from surrounding myself with 7 pillows to just my Hugl. I love it!

I can't use the pillow I recieved as it is the orignal size (per their website) and not the large I ordered meant for taller people. I ordered back in October and have sent multiple emails trying to remedy the situation. I have been asked to submit photos three times and have done so twice (I will not keep sending photos to extend this process...they have two diff sets taken at least a week apart) showing the measurments that match those for an original pillow on their website. I still have not received the free cooling blanket that came with my order. Customer service will run round and round avoiding the problem and prolonging the experience as long as possible. I really tried to work with this company. I gave them 2 1/2 months to make this right. It is no small thing to spend $200 on a pillow in a last ditch effort to improve sleep quality. I am very disappointed in how this entire process has been handled by this company.

Wish I had seen these reviews before placing my order. I’d seen Noah and Yuki on Shark Tank and was rooting for them. I was not expecting their company to be a complete SCAM. I ordered the HUGL with cooling blanket in late Oct. 2025. It’s now 2026 and I have nothing. I’m still waiting on TRACKING INFO. Mind you, the products were promised to be shipped in 3-5 days. But it’s been 3 months and not even tracking info sent. I’ve emailed countless times asking for updates, and Bryan’s only response is to apologize for delay and promise to have info soon. I’ve now asked for my order to be cancelled with full refund but I suspect that won’t happen either and I’ll have to go through the credit card company. Absolutely disappointing.