Western DigitalReviews of wd.com

NAS DL2100 bruciato. Come già segnalato da altri utenti, il NAS era perfettamente funzionante. Il giorno successivo non era più visibile in rete ed è stato spento con il pulsante di arresto. All'avvio successivo il NAS ha iniziato a riavviarsi in LOOP continuo, danneggiando i settori dei due HD messi in RAID per proteggere i dati (resi poi inaccessibili dal dispositivo che si è bruciato sebbene sotto stabilizzatore di corrente e gruppo di continuità). Per recuperare i dati dagli HD resi illeggibili dal NAS ho acquistato un SW specifico del costo di quasi 400 euro... L'azienda WD mi ha proposto un coupon di sconto per acquistare un nuovo NAS ma... attenzione... il coupon si può spendere solo come utente privato (se il NAS è utilizzato da un'azienda, perché dovrei acquistare come privato??? Il problema l'ho avuto su un NAS aziendale!). La ciliegina sulla torta è la risposta data dall'operatore di chat di WD che giustifica l'impossibilità di utilizzare il coupon nel sito business in quanto i prezzi del sito business sono più bassi che nel sito consumer. Una presa in giro totale dal momento che nel sito business non viene applicata l'IVA per le leggi comunitarie che stabiliscono che gli acquisti da parte di aziende non possono comprendere l'iva nel caso in cui la spedizione e fatturazione non avvenga dall'Italia. E' l'esperienza più assurda che abbia mai fatto. Si acquista un NAS con doppio HD per poi ritrovarsi senza dati, esattamente come se i dati fossero stati archiviati sull'HD interno al PC. Quasi 1000 euro per proteggere i dati che sono stati recuperati solo attraverso un SW professionale dal costo elevatissimo. Sconsigliatissimo!

I have owned a few WD external hard drives and they are all garbage. They stop support for them a few years after they are released so you either have to figure out workarounds or are forced to buy their new product only to have to go through the whole process again in another 2 years. Mine is called "Wireless Pro" but I have never been able to use it wirelessly. In order for me to access my files on it I have to plug it directly into my computer... which is not why I purchased it.

What a waste of money and time. Western digital external hard drive fails, interferes with windows file explorers, and tech support KNOWS and ask if I had the drive plugged in. It didn't get any smarter after that. I'm so done with this outfit. I've had three WD drive failure in the last five years and NO other drive failures in over twenty years. I'm not new, I'd already tried powering off and on, checking the unit's own power supply, trying the drive with another computer, trying the drive with difference connecting cables, trying a different HD with the same data cables (it, SEAGATE, works FINE!) Something seems to be going on with the WD external HD software and WD is doing squat about it. I'd have given zero stars if that was an option.

i returned a sandisk 256gb c-type otg stick in december its now amost 4 months later and theyve only just sent me an email saying my replacement is shipped (no tracking as of yet so we’ll see) the part i cant get over is after they ‘varified’ my stick (which was done within a week of them reciving it) i had no info from them at all, no one contacted me to say what was going on so i called them. was given excuse after excuse: we’ve just moved our warehouse so its going to take some time, we migrated our database (which stopped me from checking on my RMA without registering an account and the system for registering a new account doesnt work still now) and the latest one is global shortage of some components. i spoke to one of their ppl near the begining and he assured me he was on the case and he would chase it up and i heard absolutely nothing from him after the 2nd time we spoke on the phone, throughout all of this they have told me nothing i have had to chase them every step of the way and thats is not acceptable. needless to say i will be avoiding western digital products like the plague from now on (i had no idea they had taken over sandisk but since they have its gone bad!)

Pessima esperienza con la loro assistenza: avevo una chiavetta USB Sandisk che si era guastata. Essendo ancora in garanzia l'ho inviata in gennaio al loro centro assistenza in Cecoslovacchia per la sostituzione. Da allora...nulla e non rispondono ai miei solleciti, ne via e-mail ne via Messenger su FB.

WD - What a con..you offered 10% off my order if I signed up to your WD membership and instead of £253 for 4TB SSD, I applied your 10% off code and the cost then rose to £300. Online offer of 10% off said nothing about any specific restriction before appling the 10% code.?

My brand new Sandisk SSD failed and, aside from losing everything that was on it, I now have to deal with this trash company. I sent the faulty SSD to them in the beginning of December 2022. It’s almost the end of March 2023 and I still have nothing. They say they are ‘escalating my case’ over and over again, but nothing changes. Buy from somewhere else! They are horrible.

I recently ordered a hard drive for my nas. After 6 days of the order not being dispatched I decided to contact customer support. I did one web chat, one email and one phone call over the space of 5 days, customer support promised to dispatch the drive urgently but nothing happened. 12 days after my first order I cancelled the hard drive and ended up buying from else where. Overall a shocking customer service and ordering system and one I do not wish to use again or recommend.