Wayside GardensReviews of waysidegardens.com

The plants are fine and good size upon arrival. They’re regular prices are high so I only shop their sales. However I was shocked to see they’re still using packing peanuts of styrofoam! No one uses those Anya’s they’re so horrible for the environment and the consumer. That alone will prevent me from shopping there again. Oregonian

The shrubs I ordered arrived in great shape. All of them are full, bright green and bigger than expected! I am a very happy customer and will definitely be ordering again. Beth LG

I cannot believe the absolute unprofessionalism of your company. I placed order number WEBWG1978948 on your website on Sunday, May 5th, paying for expedited overnight shipping because I wanted to make sure this gift arrived on time and in good condition. Monday, May 6: No information on my order Tuesday, May 7: No information on my order Wednesday, May 8: No information on my order. So this time I call and wait on hold forever and finally give up getting a real person. Thursday, May 9: I call again in the morning and speak to a customer service representative. She informed me that my order had been taken to the shipping dock and would go out that day or the next. I was very clear to her that I had to deliver by Saturday and asked if they did Saturday delivery. She said yes. I again reiterated that not only did it need to arrive by Saturday, but that I did not want it going out if it was going to sit in a box in a warehouse on Sunday. She understood and said it would be no problem. Friday, May 10: I get the email update with the tracking number that my order has shipped, but the tracking number gives no information yet since the order hasn’t been picked up. Saturday, May 11: I check the tracking number to see that my package is going to now deliver on Monday. Meaning it will arrive late, and sit in a box for four days. I call your customer service line and wait on hold for 17 minutes before getting a real person who said there was nothing she could do. I explained that the order is no good to me on Monday, so I need a full refund. She says she can refund the shipping only. Obviously this is unacceptable. Wayside Gardens failed to deliver on their promise. I placed an order for overnight delivery, and now you’re delivering 8 days later. She said the only way to get a full refund is to deny the package. But I cannot deny the package unless I wait at the door for 8 hours for when the UPS delivery comes. Why is it that I did my part in placing this order, Wayside is the company that failed their end, and I have to do more work? The product is no use to me now. This is no one’s fault but your company’s, but yet you’re telling me it will take more work on my end to fix your mistakes. This is completely unacceptable and I do expect a call from a manager since your people on the phone have no authority to do anything. Chris

I gave this company not a very good review a few weeks ago, I have received a call from them and it seems that a good portion of the problem will be resolved, I will try them again.

This is not the company it used to be. Order delays without notifications, or communication. No response to emails either. Never again. It's really sad the way this company is run now. Not trustworthy anymore. Don't waste your money.

I have ordered three times in the past 2 years. I love the shipping containers, the plants have always arrived on time and in great shape. I get what I ordered. I think its a helpful business and I appreciate it.

Personally I would stay clear of Wayside. I ordered two 3packs of Asclepias 'Cinderella' - Pack of 3 Plants per website ordering. I received TWO PLANTS !! I called and customer service said it was an advertising misprint !! They never offered to allow me to send the two plants back for a full refund. Don't deal with a business that does not own up to their mistakes. I am sure there are many on-line nurseries who CARE about customer satisfaction !!

The refund problem that I cited in my prior review was completely resolved to my satisfaction on November 2.