Wayside GardensReviews of waysidegardens.com

Never had one problem, but, if I had, berating Wayside for one mistake as if they had intentionally meant to aggravate me would seem petty and ludicrous. They put out some fine merchandise.

Wasn't super bad but wasn't super thrilled either. The plants were smaller than another online company that I used of the same pot size. The plants were rolling around in the box, there was bubble wrap everywhere. Granted, the post office opened this box and rifled through it for random inspections, so that is probably why it was an absolute mess inside, but, another online plant shipper packs their plants tightly packed in custom fit quart size cardboard sleeves, not bubble wrap. That was a much better way to ship. Now as far as the plants, the Iceberg roses came in with no no container, no leaves, and no dirt, roots wrapped in paper, but the paper wasn't around the roots and they were half way out of a plastic bag. I didn't think they would live. I planted them, with the crown 2 inches below soil level. Two sprouted within the first month and the other did nothing. I let it sit for 4 months, figured it was dead, but kept watering it anyway since I had a ground cover there, and it's September and it has sprouted! The other rose is about 2-3 ft tall already, this season. So, all of the plants that came in lived, even though the post office trashed the packaging and held it longer. Would I order again? if they had something I really wanted and I couldn't get it from my other source I would, but I do like the other online source better.

Too bad there isn’t a 1/3 star! Styrofoam should not be used by a company shipping plants. It has taken me months to remove the styrofoam from my garden. I mistakenly opened your box in the yard. The styrofoam was strewn everywhere. What in the world were you thinking? It took me months to find all of the pieces. Shame on you!!

There is absolutely nothing positive to be said about this place... Customer service is nonexistent. I ordered plants for my daughter for her Xmas present, items she requested. She changed her mind about several to be delivered in April, Wayside REFUSED to let her change the order. I had to call them and threaten to cancel the purchase before they allowed the change. I also told them not to send me catalogs when I initially ordered for her in Nov of 2017. Naturally, they disregarded my instructions and continue to send me catalogs to this day, 08.24.18, even though, every time I receive one, I call and tell them to stop sending.

No customer service whatsoever when it comes to emails...I don't know why they even bother to have the service. It's over 2 months pushing 3 months & I have just got an initial email response & that's now been 4 days ago and no response back.

Of the several plants I ordered the Columbine were the heartiest and have all thrived. I ordered 3 hollyhocks and 1 died. I ordered a poppy and it never grew either. The annual flowers I purchased came 6 weeks after they were to be shipped and had many dead stems. I planted them immediately and watered. They are alive but not looking too well.

My plants arrived in terrible shape. I wish I were able to attach a photo. Dried out, broken and not salvageable.

Although the plants that came were not in good shape (I don't believe that was Wayside's fault), probably from the delivery progress, I had a very positive experience from the representative. I was given credit for the plants. When Fall rolls around, I will be ordering plants from this wonderful company.