JOHN
Don't know how to ship plants.
Placed an order early in May. Wayside chose to ship the order the Friday before Memorial Day. They shipped UPS/US mail. The shipment was scheduled to arrive the following Thursday. I was able to pay UPS additional money to be delivered by UPS on Wednesday. After spending a 3 day weekend in a hot warehouse and a couple of days in a hot truck all 3 plants arrived dead. I called and was told I would get credit and 2 weeks later I am still waiting. I have ordered many plants on line and never received them just packed in peanut Styrofoam. All good plant suppliers have special boxes to ship plants. Garden Crossings only ships on Monday, Tuesday or Wednesday. They are in Michigan and Monday shipments are to the most distant points with Wednesday shipments to the closest cities. I have never had a problem with them.
Response from Wayside GardensJun 29, 2018
Dear John We are very sorry to hear that you have had a negative experience with our company. We are committed to working closely with customers to resolve any service issues and will continue to focus our efforts on creating a positive experience. If you would please give us a call at 1-800-845-1124 and mention to the customer service representative that you are a Trust Pilot customer, and we would be happy to check on the status of your credit. Your feedback is important and helps us to ensure the best possible customer experience. Thank you for participating in our review.