Watch RapportReviews of watchrapport.com

(Edited, since WatchRapport is trying to have this removed since it is unfavorable to them...) I bought a watch for over $4,000 and couldn’t be more disappointed. I had a question, so I tried to ask their “24/7” customer service team. The only option saw was a WhatsApp number. No response. (They claim I didn't receive their message, which may be true. But I messaged other people and immediately received their replies, so it doesn't seem to be an issue on my end). I emailed them, no response. I contacted them through my order page, no response. Four days later I got a hold of them via WhatsApp, for them to tell me to email instead. Tried email again, no response. A week after the purchase my order was still “processing,” but no shipping info, etc. I would expect at least some progress after a week, but their site just said "order processing." After a week of what appeared to be no progress and my inability to reach anyone that wanted to help, I cancelled my order. (They say it is because I didn't received a discount, which is why I emailed them, but not why I cancelled the order. I cancelled the order because there appeared to be zero progress in the order in a week, and I expected the watch to at ship inside of a week for spending over $4,000... I ended up buying a watch from the UK through Chrono24 and was wearing it the next week! And these guys can't even start to ship a watch inside the U.S.? Or they just don't keep the customer informed?). It took a couple days to acknowledge that, too… then “please allow 2-3 days to cancel, then another 8-10 business days for the refund to post.” (Update) The refund finally hit my credit card on 20 Sep, after cancelling on 1 Sep. I originally claimed I though this was a scam, which I retract. It's just not an experience you'd expect for the money... However, leave a bad review here, and you'll finally get some attention!! They marked it as a spam review (which seems to be a trend since TrustPilot says this page has a lot of that happening). Thanks for nothing but wasting my time, Watch Rapport!

Great experience with Watch Rapport. Ordered a Rolex Wimbledon 41 came timely and as described. Responsive to my emails and gave me regular updates

I had a great 1st experience with Watch Rapport! My local Rolex dealer told me the wait on this particular watch was 18-24 months. I received in from Watch Rapport in about 8 weeks. When it arrived it was exactly as I had expected. The watch was perfect and all the papers matched the posting. I will be using them again for future watch purchases.

They said 3-6 months for my watch, after 8 months, I cancelled and requested a refund. After 3 weeks, I still have not gotten my money back. No one will talk to me on the phone and all of their email responses are the exact same as the previous emails. They’re blaming the “bank delays, beyond their control, My account may not be credited yet”. They’re also encouraging me to file a claim with my credit card. I wouldn’t trust them or recommend them to anyone.

Pay close attention to the one star reviews as this is what you will likely encounter once you've given money to Watch Rapport. I had the same one star experience as most others. After waiting 180 plus days for my quoted 90-180 day quoted delivery, with no delivery and the recycled responses, I requested a refund. When I processed my refund request, I was given a response that my refund would show up on my account within 10 business days. I never received my refund and, following a full month of waiting for the refund I had to file a claim with my credit card company. After filing the claim with the credit card company, I have finally gotten my money back. Read the reviews and make an informed decision.

Order #5329, Yachtmaster 2 Supposed to be FULL SET, it came with incorrect papers and didn’t have all the links. They promised it was a FULL SET which would include all original links for the bracelet, it came in at 6 inch (Rolex links are hundreds a piece, so I need to pay more money for it to fit me) They sent me pics from "authenticator" that showed a warranty card from Rome, when it arrived it had Saudi Arabia on it. This is another indication that I didn’t get the watch I promised. Jasmine in customer service hung up on me because shes terrible at her job. Cristina has no clue, give wrong information and makes guarantees that they cant fulfil. She GUARANTEED it would be with me by a certain date and GUARANTEED it came with papers (YES I asked specifically because pics of the watch they sent had no papers). This company had the balls to send lawyers after me for posting a review of my experience. Ask yourself what company does that? What company would rather pay cheap lawyers to “scare” customers who had a bad experience rather than fixing the issues that they have. There you have it folks, the reason there aren’t many bad reviews is in MY OPINION ONLY, is that they scare people by sending threats of a lawsuit. Fact: it wasn’t a full set Fact: I didn’t get the watch they send pics of from “Authenticator” Fact: They sent the wrong year watch to what I ordered Fact: Customer service was terrible Fact: Bracelet came not as a full set Fact: They send some shady lawyer after me, who claimed I violated federal law. Fact: warranty card was different to what they said I was getting Fact: Box was in terrible condition I will say that IN MY OPINION ONLY, this was a terrible company to order from, I didn’t get what was promised, and everything felt shady. Edit: I think you need to look up defamation…. Oyster Bands come with 12 links as standard. The word terrible is subjective if I think the box was terrible how can that be false? I BELIEVE it is terrible therefore it’s not false. The rest of the review stands…. Wrong watch Wrong warranty card Not full set Shady lawyer making threats. Customer service hung up on me twice, and were extremely rude. Trust me pursuit this at your peril, I will counter sue for misrepresentation and breach of contract and sue your law firm for malicious prosecution of a civil claim. Which by the way the attorney you used has been suspended more than once from the practice of law and has terrible reviews etc that speaks volumes. A decent lawyer wouldn’t even send a cease and desist when there is obvious truth to my review. You have dealt with this horribly, threatening bad reviews with lawyers makes you look HORRENDOUS! I won’t be bullied…. The title stands. DID I GET THE EXACT WATCH I ORDERED? NO I DIDNT….you admitted as such. I have also screenshotted your responses admitting those facts for use in court.

Beware Of This Merchant!!! I pre- ordered a Rolex Datejust 41 mm Oyster with White Gold Bezel from their Rolex Boutique on 12/24/2021 and paid in full. Order # 3967. ( The easiest to come by versus the Skydweller or Daytona models). The delivery date promised was to be between 90 to 180 days. I followed up on the status of the order via e-mail on the dates; 02/22/2022, 04/26/2022, 06/20/2022, 06/27/2022. The delivery was due on 06/24/2022. No news. I kept on following up further on 07/09/2022, 07/10/2022. There was no legitimite answer. Only excuses...I asked for a refund as it was almost 3 weeks over the promised date and seemed that there was not going to be a watch coming.. I wanted to file a complaint with BBB but watchrapport is not BBB accredited..If anyone out there experienced the same issue and if there is any attorney, we should initiate a class action against this merchant so they can stop taking advantage of people..

I ordered a Patek 6119 from Watch Rapport on May 10. Prior to the order I’d read reviews on Trustpilot. I obviously read the fake ones. About 2 weeks after purchasing I emailed to check where we were in the process. I was told the watch was with the Authenticator. When I heard nothing more a week later I wrote and the response I got was the previous email was mistaken but the vendor was ready to send the watch to the Authenticator then. I was also told things would be moving quickly at that point. A week later I wrote and was then told the vendor was getting ready to send the watch to the Authenticator. When I responded that I was told that a week earlier I got an apology and a promise for an updated status. 6 hours later I canceled. That was June 10. The cancellation was acknowledged a couple days later and on June 17 I was told the refund had taken place. I have not yet gotten the refund despite several emails from Watch Rapport stating it was done. I just spoke to someone from WR who basically acknowledged that I was misinformed to this point and I am still waiting for a follow up phone call from a supervisor. Whoever wrote the review here saying all this business does is make interest on your “loan” nailed it. Right now I’m very concerned that I’m not getting my refund and I’m going to have to involve the CC company. I hope I don’t need a lawyer. Edit on July 16th. Watch Rapport merely sends me emails that are word for word restatements of previous emails . I have long ago turned this matter over to my CC company and so far Watch Rapport has not refunded the money to it. Since I had already paid a significant amount of money to my CC company both the company and I are out a lot of money. Watch Rapport seems to be stalling repayment and lying about its intentions and actions to bring this matter to a conclusion. July 27th. Watch Rapport is ignoring all attempts my CC company is making to collect the refund. This is what I was told today, by the CC company.