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Watch Rapport (watchrapport.com) has 170 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
Also known as
watchrapport.com
Website
watchrapport.com
Category
Jewelry & Watches
Location
Lake Tahoe (Stateline), Nevada
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 25% of reviews.
Latest
Most recent review: August 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
The process was a little long but too be expected when buying a Breitling. I will be back!
SP
savy P.
Best good price and best customer…
Best good price and best customer service very safe on the process no tax free shipping, only one issue is the process taking a month to receive.
GC
Guarded C.
Fraudulent listings.
This site ripped my copyrighted photos from my website and is listing my, quite rare, watches on their site (for less, of course) as if they have them in stock. Frustrating, and as my photos are copyrighted, illegal.
Response from Watch RapportFeb 12, 2022
Thank you for your feedback. If you believe there is a listing or photos that belong to you or you would like to claim ownership, please complete this form: https://form.jotform.com/watchrapport/claim-a-listing
We apologize for any inconveniences this may have caused you. If you require any additional assistance, please contact our customer service team. Thank you.
AS
Alexei S.
Great customer service at WatchRapport
Great customer service at WatchRapport. There was an issue with my watch when they received the watch from the Seller and they were able to source a more recently dated/purchased watch for me within 24 hours and mailed it overnight. Will buy from them again in the near future!
Best,
Alexei
SD
Sadek D.
I paid for a new Rolex submariner hulk…
I paid for a new Rolex submariner hulk via bank transfer. No watch for over 30 days then when I repeatedly called they set a tentative delivery date, which was missed. Only then I was informed the watch is no longer available. I had to settle for a pre-owned one that is lacking the hang tags and an authentication certificate (ebay provides them). Fearing the worst, I settled for the pre-owned hulk to cut my loses and moved on. Don’t get me wrong, I really like the 2017 hulk I received from them but it wasn’t the new advertised one. Watch Rapport Should sell me a new hulk for the initial agreed to price and I’d be glad to pay for it.
Response from Watch RapportFeb 12, 2022
Thank you for your valuable feedback. We do our best to make sure our customers are happy. We have gone above and beyond to fulfill your order as agreed. You do not have to settle for anything. You could have canceled your order and not agreed to proceed. Please contact us for further assistance as we cannot discuss your account details publically. We are happy to discuss additional option to make sure you are satisfied. Thank you.
MM
M M.
Worst experience ever
Worst experience ever. I purchased a Franck Muller watch through WatchRapport's platform for $12k. They gave the appearance that they already had access to the watch with the private dealer and could secure the watch.
After they collected my $12k, they then for the first time disclose that they have to now go search for that watch on the open market and would get back to me in 2 weeks.
Fraudulently, they said that they would secure the watch but never did anything to prevent this watch from being sold right from underneath me after they had collected my $12k.
I called numerous time to speak with Watch Rapport Customer service and to my surprise they don't even have a direct line but use a 3rd party call center, who would try to transfer my calls, but many times there was nobody available even during normal business hours. I called them and nobody ever call me back.
I sent an email and the response from them was that they had to wait until my payment was "paid in full," but I confirmed with my credit card company that they had collected the $12k 5 days ago, and this representative was just making that up to stall for more time to source the watch.
They also claim that they have a US office, but all calls to their customer service go to foreign countries like Nigeria. This is a shady company and I would never do business with them again.
Response from Watch RapportDec 16, 2021
Hello Mark,
Thank you for your feedback. We can understand and appreciate your concerns.
However, please note that we never guarantee fulfillment until the watch is secured and the authentication process is completed successfully.
We make the process very clear in our shipping policy, order confirmation, and other places on the site.
This process and the information about the payment policy are also described in our Terms of Use, which were reviewed and signed by you at the time of placing an order. Our customer service representative has also described the process.
Besides, the order is always backed by our 100% money-back guarantee, and the customer can request a refund at any time. This information was also provided with the order confirmation, and we processed the refund immediately as per your request.
With respect to you being a first-time buyer, if you are not comfortable with such a process, we would suggest reviewing the process before placing the order.
At this moment, you are in violation of our Terms of Use.
Please take the time to review our terms of use here: https://watchrapport.com/pages/terms-of-use, remove the inaccurate review or contact us additionally for further clarification.
Thank you.
Sincerely,
Watch Rapport
TJ
Trevor J.
I purchased a Rolex watch for $7800…
I purchased a Rolex watch for $7800 from Watch Rapport. All the requirements were met and the money was withdrawn from my bank. I then receive a notification that I missed filling out the credit card/debit card charge authorization application. This gives them the approval to charge my debit card and without it they can not charge my card. This was explained to me when I questioned what it was for. Remember they already withdrew my money from my bank but are now telling me they can’t charge my card without this authorization being filled out. Then they send me the application they want front and back of card which showes my signature and security code. Even my bank said that is a huge red flag. I cancelled order on Dec 1st. Was notified that refund was sent, yet I still have received no refund.
Literally an hr after this post I magically got notification of funds deposited into my account.
And to Watch Rapport, I did read terms and conditions. Have you? That’s a cop out answer and my rating is not changing. I’ll even add that your purchase process is horrible and even Wells Fargo and Chase banks agreed with me, that requesting to send pictures of the back of a credit or debit card is overstepping privacy protection and many fraud policies. So you can try to make me look like the bad guy all u want. You stuck to non of your own claims, your customer service tells buyers one thing but do something else and I can add to my watch collection threw a company that isn’t sketchy when you look closer. And for the record, I’m in my 50’s, have a watch collection with over 300 watches. I have every thing from Tag to Tiffany including 7 Rolex watches. I have purchased all but 2 of those 7 on line and never once was asked to send pictures of the back of my credit card. And everyone I have asked both personnel or professional, felt that was way to risky and agreed with me.
Response from Watch RapportDec 9, 2021
Hello Trevor,
Thank you for your valuable feedback. We appreciate your concerns. Unfortunately, the tone of your review presents a high probability that you did not review or understand our Terms of Use.
During the checkout process, you agreed to our Terms of Use regarding credit and debit card payments. Due to the nature of the industry of high risk with fraudulent transactions, especially around the Holidays, our security measures and protocols require us to collect card information to protect against unauthorized charges. We take pride in adding additional layers of security to protect our customers. We sincerely apologize if you have your own concerns or uncomfort regarding the transaction process.
Furthermore, we reserve the right to constitute the Terms and Conditions of the sale. We collect and store sensitive data safely and securely. Unfortunately, your bank has misinformed you regarding any red flags.
If you actually read the Terms on the credit and debit card payment authorization form and did not agree to provide the card details we require, why did you proceed with placing your order and continuing the checkout process? The terms on the cart page clearly indicate that your order will be canceled if the authorization form is not completed.
Also, you were informed by our customer service representative that we do not use the form to charge your credit card once again.
Our records indicate that your order was canceled and refunded on December 7, 2021, as per your request the same day. Refunds may take up to 10 business days to credit back to your account statement, depending on your financial institution, as mentioned in our Terms of Use.
At this time, you are in violation of our Terms of Use, which you can learn more about here: https://watchrapport.com/pages/terms-of-use
Please immediately remove or edit your review as it is inaccurate.
If you have any questions, please contact our Customer Service Team directly.
Thank you.
MA
M.A.
ATTENTION they are scammers !!
ATTENTION they are scammers !!! They demand money for something (a watch) that they don't have and as of the invoice date they can't get it. So what do they demand payment for? It doesn't change their terms of use because it violates the law. Can't demand money for nothing (worthless promise of nothing). HOW CAN A SELLER DETERMINE A FAIR PRICE FOR A PRODUCT HE DOESN'T HAVE??? If necessary, I can share the history of conversations with them. I warn everyone !!!
Response from Watch RapportDec 5, 2021
ATTENTION: This is not a Watch Rapport customer nor understands how Watch Rapport works. Please IGNORE this review.
To whom this may concern. We value and appreciate your feedback. Having a disagreement with our business model or not reading our terms of use prior to placing an order, does not make Watch Rapport a scam.
Please take the time to read our terms of use. Also, we have thousands of positive reviews on social media.
"Payments, Checkout, Pre-orders, Returns, Refunds and Title.
Payments & Checkout - When using our checkout process to complete a purchase or any other purchase method available by Watch Rapport, the customer understands and agrees that payment is due in advance. Watch Rapport collects payments in advance before order processing; whether the order may or may not be fulfilled, Watch Rapport requires payment in advance to process the order. The customer understands and agrees that by making a payment to Watch Rapport, funds are being held or used until the order is delivered or fulfilled. The customer understands and agrees that payments or funds may also be held or used if the order cannot be delivered or fulfilled. Watch Rapport makes no promises or guarantees of order fulfillment. The customer understands and agrees that no product, service, or delivery is immediately rendered or exchanged by Watch Rapport at the time of order confirmation or payment receipt. The customer understands and agrees that products may not be in stock and may need to be secured from 3rd party vendors, private sellers, or any other sources Watch Rapport may choose at its sole discretion. The customer understands and agrees that Watch Rapport may need to source the item purchased by the customer. The customer understands and agrees that an item marked "Available" does not mean the item is in stock or is ready to be shipped. The customer understands and agrees that payment being rendered to Watch Rapport does not guarantee order fulfillment and that Watch Rapport reserves the right to cancel the order or refund the payment at any time for any reason without notice."
https://watchrapport.com/pages/terms-of-use
