Watch RapportReviews of watchrapport.com

My customer service experience with this company has been terrible. I originally requested to cancel my order on May 18, 2022, and as of today June 14 I am STILL waiting for the refund. My attempts to contact the company regarding the status of my refund have gone ignored, so I do not know what else to do to get their attention. Their entire business model is holding on to your funds as long as possible so they can earn interest on it, then eventually refund the money when (surprise!) they can't source the watch. Can you imagine if just 1000 people placed orders for a Rolex at $10k each, how much interest they could make on that in 3-6 months time? Meanwhile you have essentially given them an interest free loan while you wait for nothing, and you agreed to it in their terms of service. However once I cancel the order they are no longer entitled to continue holding the funds, but that is exactly what they are doing. Response to Watch Rapport: I have been checking my account activity daily and there has been no refund. If you indeed sent the refund 3 days after I requested it on May 18, then something clearly went wrong and the refund never got credited to my account. Can you please investigate? Thank you. Update 6/27: Still no refund. Update 7/5: Still no refund.

I bought an AP Tantalum. It took me months to get it. First, one separate link was missing. Second the communication was a nightmare. Third the watch was not waterproof, as described. The watchmaker found that there was a little crack, where the water came in. Fourth even today, no reaction to take care for a 10.000 $ watch !

I ordered a Grand Seiko SBGM221 at a great price through their site. Then for the next month I periodically would get updates like "we haven't heard from the seller yet" then "we are in contact with the seller and the process is moving along." After a month I started growing concerned and reached out for status updates. Each time I contacted their support team, the story changed - "the seller has not sent the watch for authentication," "the authentication team has the watch and are inspecting," "we can't get a hold of the authentication team," "we have not heard from the seller yet and authentication still has not received it." I asked multiple times for someone on their support team to pick up a phone and call the authentication team or the seller to find out what exactly is going on, and instead I received lip service - "I have a message in to our authentication team, I'll be following up with you tomorrow, my supervisor is looking into this" but each time I would have to follow up myself and continued to receive the run-around. Finally, after 2 months, when it seemed they had run out of excuses, they admitted defeat and said the watch could not be sourced. Even then they changed stories between "the seller never sent the watch and we never heard from them," and "the watch did not pass inspection and was either inauthentic or damaged." Well, which is it? In my opinion: Either their support team lies about status updates without knowing what's going on, or their 3rd party authentication team lies about receiving the watch before they actually take possession, but it is my impression that everyone involved is so incompetent they shouldn't be operating a lemonade stand, let alone a business selling luxury items worth thousands of dollars. Literally the only part of the process that was quick and smooth was the refund, which I received 2 days after submitting on their end. 1 star for the refund, no stars for the rest of the experience. Go to Chrono24 or another reputable site. EDIT - because Trustpilot doesn't allow me to respond to Watch Rapport's reply. Clearly from your response, you did not read my entire review beyond noticing that it took 2 months to find out the order wouldn't be fulfilled. The main issue is that your customer support seemed less than forthright in saying authentication received the watch and it was being inspected, then told me it was never received, then flip flopped on their story a few more times. I'm still not sure what to believe. And to make matters worse, they would routinely send form responses that clearly showed they had not read my message (similar to what you've done here).

Great selection of watches. Purchased a new Rolex for thousands less than any of the other few trusted watch internet sites and was delivered exactly per the watch listing. Customer service was very good - both email responses and getting an associate on the phone when I needed. The transaction took a little longer than was initially expected but, the watch was received as listed. This is not your traditional online - buying from the seller transaction - Watchrapport is acting in a third party capacity with the controls in place to ensure an “as agreed” transaction takes place. I would buy using Watchrapport again.

The people at Watch Rapport are very good! I purchased a Grand Seiko from them a beautiful watch but realized it was the wrong one. I asked for a refund and cancellation of the order and they quickly responded and maintained communications until execution of the refund a few days later. I would absolutely do business with them going forward and recommend them to anyone looking for a high quality watch at bargain prices!!

I had one of the worst experiences. I bought a watch, it took Watch rapport a month and a half after they charged my credit card to send it to me. When I got it, something just did not feel right, watch was not as heavy as should have been, there wasn't anything showing a authenticity check was done by Watch rapport. I took the watch to a local jeweler and he told me the watch was not authentic (his experience opinion). I did not want to pay for a authenticity report after what I had already paid for the watch. Something was not right! I can tell just by looking at it. So I decided to return it, they first sent me a label with incomplete return adress so USPS return it back to me and took me 2 weeks for sending me a correct return label! After sending the watch again they charged me 10% of restocking fee! and took them a month after 50 phone calls on my side to refund my credit card. Do not buy anything here, for me is a scam! They say they check and authenticate watches, not true!

This place is a joke! They offer you a great deal then take your money then a month later they tell you they don’t have the item! This has happened on 2 out of 2 orders I placed! Save yourself the time and hassle and buy from a responsible and respectable dealer! Total wast of time..

I love my new Rolex DateJust II. WatchRapport communicated with me thru out the purchase process. The watch came in exactly as shown. They did send me a full group of photos when they received it. They were the only online retailer that allowed for a credit card purchase of a high dollar amount. Which was very important to me for my protection when spending a large amount of money. Every other retailer wanted me to wire them funds, which was a little to nerve wracking for me. I would highly recommend them and will do business with them again.