Wasserstrom Reviews | Read Customer Reviews of wasserstrom.com

Wasserstrom Reviews | Read Customer Reviews of wasserstrom.com

Wasserstrom reviews

297 approved reviews, newest moderated first

Patricia
Dec 11, 2014
Great product
Very happy. Great product. Price dwell. Shipped in a timely manor.
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Jane
Dec 11, 2014
Miniature cast iron skillets
These are the cutest little skillets made by Lodge. They're pre-seasoned and a good price. I plan to make Tatin Tarts in them and give as gifts.
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Scott
Dec 7, 2014
exactly what I wanted
The Dexter filet knife is super sharp and carbon steel for easy sharpening when needed. Fast shipping
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Judy
Dec 4, 2014
Wasserstrom is a great dependable Company
I am opening a new restaurant and have ordered several times from the Wasserstrom online inventory. They have been very prompt in all of my dealings, including having to return an order. They replied immediately to my email questions, gave accurate info on how to return the items and reimbursed my credit card in a very timely manner. I am very satisfied with both the products and the customer service. I highly recommend them.
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Chris
Dec 3, 2014
it was okay
My order was processed fast and shipped quickly, how ever when it arrived at our facility it was damaged (probably in transit). Other than it arriving broken (which was fixable) everything else was smooth and seemless.
Response from WasserstromDec 3, 2014
We apologize the product on your order arrived damaged and for any inconvenience we may have caused. We do our best to ship products so they arrive in new and good condition. If they do arrive damaged, please contact us and we will replace them right away. We are shipping you another floor stand at no cost to you for this inconvenience. Thanks for your order and if you have any questions please contact us at 1-866-634-8927 (M-F 8:00 a.m. to 6:00 p.m. EST) or [email protected]. Order 1004738046
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Sandra
Dec 2, 2014
Lousy Service
I ordered some deli trays that I needed to fill my Thanksgiving cookie orders. I ordered them on 11/14/14. I tried to track my order but was unable to. I called Wasserstrom and got no answer (it was a weekend). I sent an e-mail and got no answer. I finally got in touch with someone there on 12/1/14 and asked about my order. I was told it was lost in shipment. Couldn't someone have contacted me and told me that so I could have either reordered or cancelled the order. Instead, I had to run around town at the last minute looking for the trays I needed. I don't plan to order from Wasserstrom again.
Response from WasserstromDec 2, 2014
We apologize that the product you ordered did not arrive on time and for any inconvenience we may have caused. We do our best to ship the products so they arrive in a timely manner. Unfortunately we are not notified by the carriers that they have lost one of our shipments and this makes it impossible to notify our customer. Thanks for your order and again we apologize for not be able to get you the product you ordered. Please let us know if there is anything else we can do to help.
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Susan
Dec 2, 2014
Great price
The plates were priced great and they we rec'd these on time. We did have 3 plates that were broken and I sent an email but the email was never answered. I called Customer Service and this was taken care of immediately.
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Jim1
Dec 2, 2014
MADE MY DAY!
I ORDERED TWO ITEMS. THEY WERE BOTH RECEIVED WITHIN A VERY SHORT TIME! I WILL USE YOU AGAIN.
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