WANDRDReviews of wandrd.com

Response from WANDRDSep 9, 2020

Hello Hasitha, We are sorry to hear this order was canceled. Most likely it was flagged as a possible fraudulent order or we were out of stock on the item purchased. We'd love to help you sort this out, but I don't see an order number associated with your name. Please email our Gearologists and we would be happy to help get you taken care of!

Response from WANDRDSep 1, 2020

Hey Jacob! We are sorry to hear that quality wasn't up to your expectations. Please reach out to our Gearologists with images and order number so we can take a look at your bag. There are several unauthorized sellers claiming to sell WANDRD gear, so make sure to only shop from authorized locations. We would love to get our bags for $20, want to share your contact for that price?

Response from WANDRDJun 23, 2020

Hi Peter! We are so sorry for the delay in shipping, and as noted on the website our warehouse was closed for a week due to a move to a new facility. We did make this information avaible on both our website and in email correspondence with you and it looks like one of our Gearologists just sent you the tracking details. Cheers!

Response from WANDRDJun 23, 2020

Hi! We are sorry to hear this! We do offer a lifetime Wander More Worry Less Warranty on all of our products, so you can simply reach out if your zipper or straps have failed on you for a replacement. We are learning, educating ourselves, and listening to people of color. Those who choose to follow our social media accounts will see how we can support people of color and make positive changes to the damages of racism in Western society; taking steps to correct the uncountable wrongs against them. We are not required to protect your own white fragility and privledge in the process.

Response from WANDRDJun 23, 2020

Hello Mike! We are sorry for the extra 2 days to fulfill this order from our standard 2 business days. Due to COVID-19 our warehouse staff was drastically lessened to keep everyone safe and there were also delays from most carriers as well. Once an order is placed in the system it only has a few hours of time where we can cancel it, but if you are unhappy with the product, reach out to us and we can assist in a return. Cheers!