WANDRDReviews of wandrd.com

I ordered this while traveling and because of their slow fulfillment was unable to receive it. They refused to cancel the order even before it shipped, refused to assist in having the item shipped back to them, and accused me of fraud when I disputed the charges. Truly terrible customer service. Amateurs.

My Bag's Zipper Broke, and within 24 hrs they had issued a replacement, that staff was also really cool and helpful. Would definitely recommend getting their gear for the quality and the costumer service.

Couldn’t have had an easier experience with the warranty on my Rogue Sling. I unfortunately had an issue with my strap on the sling and contacted Wandrd, went through their returns process and got a replacement bag sent out insanely quickly!

J'ai acheté le sac à dos WANDRD Prvke il y a quatre ans, et il m'a accompagné lors de nombreux mariages et voyages. Ce sac à dos a résisté aux rigueurs de mon travail intensif en tant que photographe de mariage et a également fait face aux défis de mes aventures à travers le monde. Après des années d'utilisation assidue, la fermeture éclair a finalement cédé, rendant la fermeture du sac difficile. Cependant, mon expérience avec le service client de WANDRD a été exceptionnelle. Ils ont rapidement pris en charge ma réclamation et m'ont fourni un code pour acheter un nouveau sac sans hésitation. Je suis extrêmement satisfait de mon sac à dos WANDRD, qui est devenu un compagnon essentiel de ma vie professionnelle et personnelle. La qualité de fabrication, la durabilité et la conception réfléchie du sac Prvke sont inégalées. Ce n'est pas simplement un sac, c'est un compagnon fiable qui a dépassé mes attentes. Je tiens à exprimer ma sincère gratitude à l'équipe de WANDRD pour leur professionnalisme et leur service client exceptionnel. Leur réactivité et leur volonté de soutenir leur produit témoignent de l'engagement de l'entreprise envers la satisfaction du client. Je recommande vivement WANDRD à tous ceux qui recherchent un équipement photographique de haute qualité, durable et élégant.

Wandrd's Privke bag is fantastic. I enjoyed mine for 6 years until the zipper broke. I didn't have the receipt any more. Wandrd found my old order then replaced my bag with a new one, gratis. That is support.

The bag itself holds my FX30 as well as some lenes, a mic, a tripod, and a bottle of water no problem. Feels great strapped safely across my chest. Sent a request to have mine repaired and support was in contact with me within minutes, unheard of. Great people to deal with, solid product - can't ask for more.

My first PRVKE31 was used constantly for years for photography, hiking, camping, grocery runs, you name it. The bag held up in transit, in all kinds of weather, during intensive use during wedding photography and remote work. The accessory waist straps are perfect for heavier payloads but the normal shoulder straps really suffice for 75% of my needs as they are wide, padded and easily adjustable. The side access camera zip and travel document sleeve are a huge bonus, as is the ability to remove the dslr cube, fold down the internal partition and load the bag from the top and stuff 3 half gallons of milk and produce into it for transit by bike, or even the occasional 300mm sports lens that stands vertically but still allows the top access to be folded down and secured. Sadly my laptop sleeve zippers gave out and failed during a recent photo shoot, and the bag could no longer safely be open/ closed or stay closed as a “clam shell”, as the zipper gives way exposing the internal gear and is not safe in public areas. It took exactly one email, one confirmation of coverage under warranty and two weeks later my new PRVKE31 is at my doorstep. Some may remove a star for gear failure but I kept that fifth star for their follow up and speedy action taken. I look forward to another several years (or more) of use!

I love Wandrd products, have always bought from them. But I found out that in the last few days the refund policy has changed. The cost of shipping to return the product is my responsibility. Only in the United States the shipping cost is reduced while for shipments to Europe the shipping cost is totally borne by the buyer, which means that it is no longer convenient to buy from them, given that the shipping cost from an European country to an other European country is really high. I wanted to return the Prvke Lite backpack because "Did not meet expectations, Does not match description" (I have other backpacks from Wandrd and they meet the descriptions perfectly, in this case the Prvke Lite does not) and I saw that shipping for the warehouse in Holland from Italy need around 40/45 Euros when the backpack costs only 181 Euros (purchased during Black Friday) so in the end it is not very worthwhile to return the backpack. I'm considering keeping the backpack anyway (or returning it). But that means I will never buy from them again. I'm sorry, Wandrd, you've lost my trust.