WANDRDReviews of wandrd.com

Whatever you do, don't get on their mailing list. You will be inundated with emails with no way to unsubscribe. The unscubscribe link does not work. I have contacted the company counteless times to remove from their list which dumps annoying mail into my account every other day, and even when promised by their staff my address will be removed, I still continue to receive mail. The offered discount for getting on their mailing list is not worth the hassle of dealing with the spam that gets sent.

By far the best backpack I have ever had: the medium sized one is perfect for everyday use, I have used it now for 7 years for every day (work, travel, vacation, hiking), the couple issues I had (detached zipper, tear in fabric) have been addressed and replaced kindly and quickly under warranty. Such a great company with great service, the straps help support the back and there are several compartments and openings to configure it many different ways. Perfect for airplanes under the seat and a large mug on the side for daily fluid. The longest I hvae had any backpack!

I rarely write reviews, but WANDRD absolutely earned this one. I purchased my backpack in 2023, and after several years of domestic and international travel, I noticed a seam near the top zipper had begun to separate. I submitted a warranty claim expecting they might cover the repair or possibly offer a credit toward the stitching. Instead, WANDRD reviewed my claim and replaced my backpack with a brand-new current model at no cost. The entire process was straightforward, professional, and refreshingly hassle-free. There were no endless emails, no arguments over whether the damage qualified, and no feeling that they were looking for a reason to deny the claim. They simply stood behind their product. The original backpack has traveled with me across the U.S., Europe, and the Middle East and has been one of the best travel bags I’ve owned. Knowing the company stands behind its products makes me even more confident recommending WANDRD to friends, family, and fellow travelers. It’s rare to find a company whose customer service actually exceeds expectations. WANDRD did exactly that. I’ll absolutely continue buying their products.

If I could give this review a no star I would, I’m extremely disappointed with the prvke v4 and Wandrds warranty. I recently used this bag for the first time and when I got home and unpacked my camera kit I found the small top rear pocket was damaged. The material had frayed resulting in the pocket becoming useless and useable. I contacted Wandrd through there warranty process to get a response saying they won’t replace the item and that it can be repaired. After visiting a few repair shops I was told due to the material and type of damage it was irreparable. Disappointed in the customer service and response to the issue is an understatement especially as I have ordered multiple bags from them in the past which have been great, this one seems to be let down my quality and now I have a bag that is damaged and one that I don’t want to use in the condition it’s in.

they stand behind their product! I rarely write reviews but because of the latest positive encounter, felt compelled. Have travelled with a Wandrd product for years and years, and love it. And when something failed many years later, they took care of me! I was shocked. Highly recommend.

⭐⭐⭐⭐⭐ Outstanding customer service! I had to submit a warranty claim, and the entire process was incredibly smooth, fast, and professional. The support team reviewed my case quickly and approved a replacement under their lifetime warranty without any hassle. It’s rare to find a company that truly stands behind its products, and WANDRD absolutely does. Their communication was friendly, transparent, and they made the whole experience effortless. This level of customer support has given me even more confidence in the brand, and I will definitely continue to recommend WANDRD to others. Thank you for taking such great care of your customers!

I ordered an X1 crossbody bag because it was advertised as having "fast shipping". The bag is good and was decent value for money. The shipping was absolutely not fast. In the time when I could have got it from Amazon next day, I ordered from WANDRD direct. It was SIX DAYS before they even bothered to send it! Then a further four before it was received.

had already three bags from them, one broke after years of heavy use at the zipper line - bought it for 100 Euro during a sale, got a FULL REFUND FOR 234 EUROS, so I can get a model that is the current standard of my old one - Legendary Warranty - very much worth the price!