WalkinpetsReviews of walkinpets.com

The products are exactly as described, the materials are first class. The elephant in the room is that it takes two people to put the dog in them, and I am flying solo.

Great customer service and support.

Customer service is wonderful and very professional. The products are well designed.

Great product and quick shipping. Hopefully we can get our wee man up and walking.

No guidance with instructions to put together or adjusting. Spoke with a customer service who wasn't sure of the answer to my question.

First, the good. This product helps my pet, who is old and has limited mobility. Which is the only reason it gets 3 stars. What I dislike about it is the sizing method, attention to detail, design, and quality of materials. For the price, I feel taken advantage of. Using the vulnerability of helping our pets in need to charge a superior price for an inferior product. I am disappointed and will not be a returning customer. The label on the rear harness stated it was for the front. This was probably the first red flag, that attention to detail and quality were lacking. As others have stated before, we followed the sizing instructions and this is still not fitting right. I do not know if it is the design or fit that causes my female dog to urinate on the materials. Coincidentally, within three days of use, the adhesive in the neoprene leg loop connector thing failed. Simple stitching would remedy this material design flaw. HP offered to send another if I sent a picture. However, what is the point? If it is going to replicate the same results, it is just another disappointment. I have to wash this daily due to the urine issue. Which I suspect will diminish the life expectancy of the materials. The design of the rear handle length is dependent on the leg loop size. If a larger leg loop is needed then, you must have a shorter handle, and vice versa. The handle is not long enough to use upright. One must lean to the side or bend to use it. Thus, creating my own mobility issue. The overall design is poor, bulky, not breathable. I am unable to exchange due to the urine issue, and the fact that it is impossible to get fur out of the lining material. I am glad others have had success, however I will be looking at other brands. Or if needed make my own and use this as a model of what not to do.

Thank you for caring about these babies!

Quick shipment, got a brace overnight, unfortunately it had a defect. Contacted them by email with a picture of the defect and had another one in two days. I have not used the brace though, my dog ended up in a cast. I may end up sending it back, if she doesn't need it. Customer service was excellent, unable to truly rate the product though.