walkeredison.comReviews of walkeredison.com

I ordered a TV stand from Walker Edison on May 29, 2024, which was delivered on June 5. When I opened the box on June 9, one of the main boards was damaged - the area where screws were supposed to be inserted was broken and missing wood, making assembly impossible. I submitted a parts replacement request the same day per their website instructions, which state that customers will receive a response within 5 -10 business days. I followed up multiple times, including a final message on June 26. Despite my efforts, I received only automated replies and never heard back from a real representative. No resolution was ever provided. The product quality is poor, and the customer service is basically non-existent. I wish I had listened to all of the negative reviews instead of giving them a chance just because I thought the TV stand was cute. 10/10 NOT worth it. Even my attempt to leave a review on their product page was never posted, which raises serious concerns about transparency. I highly recommend not shopping with this company - they do not stand behind their products and offer no real customer support.

Horrible return policy, completely unwilling to provide any meaningful customer service. Poor quality furniture and "wood" color does not match photos at all. An actual scam.

I recently have a connected with them for the one of their product and they never reply back..

One word. Incompetence. Shipped me a completely different model and color of bar stools l ordered. They responded with no empathy and no accountability for their error. Also l requested for a pickup return because my vehicle could not accommodate the large size box that was sent and they refused to help saying l had to take it to fedex myself even tho this was their error. They said my replacement would be shipped the next day it’s been a week and it still has not shipped. Refused to do anything for the inconvenience saying they already agreed to send me the correct item. A joke right?! I asked for a manager Rafael Herrera and Kylie Denovellis refused to let me speak with one and said they would pass my info along. I will never be purchasing anything from this company again and will be passing the message alone.

Low quality, one of the drawers on the dresser I purchased won’t stay assembled because of poor quality/misalignment and the company won’t replace just the drawer parts. I wouldn’t purchase anything from this brand again. I also bought a matching nightstand, same issue with quality. You could purchase something from Walmart, save a buck, and have a nicer/higher quality piece.

Purchased a fireplace from home depot and the fire place insert threw a code as soon as we plugged it in. Did a rest on the unit and worked for a little bit then same code. Needed a replacment fireplace insert home depot did do the fireplace replacments so had to call walker edison. They seemed to be all over it but didn't get an email confirmation. Called them to see what was going on and said they needed a vidoe to prove what was going on and then we could start moving forward again. No problem with that sent it got an email saying a work order had been made and the shipping details would be sent via email 3 weeks later no email called them again. They said we don't have that unit in stock anymore and would need to go through home depot for a replacment or refund. THAT WOULD HAVE BEEN AWESOME TO KNOW WEEKS AGO! off to home depot to see what our next step is now! 3 months from purchase date

I would leave no stars if possible. I have no words to describe how horrible my experience with this company has been. I ordered a bed and nightstand which both had damaged parts. I only needed 1 leg for the bed and they insisted on sending a whole new bed as they didn't have a replacement leg. Customer Service told me to take the leg out and they would send a return label for fed ex. Now they are telling me I have to dispose of this bed that they delivered to the wrong address and that is extremely heavy and needs 3 people to lift! The furniture looks nice in the photos but is cheaply made. If you call customer service, each rep will give a different answer.

What a black friday deal nightmare! Thought i was getting a smokin deal at 75% off for a fireplace-tv stand! Placed my order Nov 28th- promised Dec 4th. Then 6th. Then 10th. Then it's never been scene again since leaving their facility!! If it even left. Same excuse given to all: we cant refund it after it left our facility- gives you a tracking number that never moves after Walker Edison inputs 'left our facility' 1 day after orders are placed. Pretty good con huh? After reading these reviews, I'm LUCKY it was thru Amazon!! They gave me a full refund after waiting the 14 days. I don't understand how a Co can sell with the big stores & just not ship anything over & over yet stay in business.