walkeredison.comReviews of walkeredison.com

I purchased these nightstands expecting the lighter wood shown in the photos, but when they arrived, the color was much darker than advertised. Unfortunately, they didn’t match my room at all. When I reached out to the company for a return, they refused to cover the cost of shipping, and their return policy was unreasonably restrictive. I was left with no choice but to eat the return shipping fees, which added insult to injury. It’s frustrating when a product doesn’t live up to expectations, but even more so when customer service is so unhelpful. I won’t be purchasing from this company again and would strongly caution others to think twice before buying.

Ordered two nightstands, a dresser, and a bed frame. All were sold at a very reasonable sale price. Website states orders will ship in 48-72 hours unless otherwise indicated, which the bed frame was listed as back ordered. After a week and a half of not hearing anything about any item I reached out to check on status. After another week, I heard back from customer service that they were looking into it and a few days later they provided updated shipping estimates. I received the night stands three weeks after ordering and the dresser the following week. The bed frame backorder shipping date was pushed back a month later than advertised at time of sale. It’s understandable that items won’t always be immediately available to ship, but it’s disappointing that anticipated delays weren’t communicated at the time of sale or without the customer having to reach out to the company. It took a while to hear back from customer service the first time I reached out but once we connected they were very responsive and helpful—they provided updated shipping dates and some items were shipped shortly after making contact. The items that arrived appear to be good value for the price, nice design, and were easy to put together.

My new dresser came already scratched and without the correct pieces. It took 2 months for them to actually read my request and send those pieces. No customer service number. Total hassle. I will never buy from walker edison again.

It has been 8 days since I ordered a few items and have not received any info regarding shipment. I emailed and call the customer service . I was told they are waiting for the order processing team to provide information and that could take up to 48 hours. I will never order from them again. Not sure if this company is legit or a scam.

I bought a nightstand and picked the color based on the first photo. Apparently, the first photo isn't actually the right color, and to return it, I can only get about 30% of what I paid back. Really a bad business with bad customer service.

Outdoor bench had two right sides in the box. Could not put it together because side wouldn't fit correctly. Called company and they said they would not replace because we bought it from a discount store. After many emails, the company said they wouldn't replace. Who's fault is it that it was package incorrectly packed? The consumer? Come on, this company is a joke. They obviously couldn't care less about quality control.

We bought a rattan style bed. We had some issues with broken part which they replaced quickly. Now after 5 months of sleeping on the bed the base piece has snapped in 2.

I placed an order on Walker Edison's website Sunday 8/4/2024 and cancelled the order 2 1/2 hours later. I called Monday morning to make sure the order was cancelled and was not able to get anyone on the phone. I received an email 5 hours later saying "your order has already shipped". I replied to the email and told them that I do not want their product based on their bad reviews. I was told that I would need to pay a 10% restocking fee because the order "had already shipped" and they would only stop FedEx from delivering the order if I agreed to the 10% restocking fee. In addition, the customer service is terrible and they do not care about their customers. Whatever you do make sure you do not buy anything from this company! They are an absolute FRAUD! Buyers beware.....