walkeredison.com is listed under Furniture Stores.
walkeredison.com (walkeredison.com) has 92 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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Diana R.
Terrible company. Purchased a wooden rocker chair that requires self assembly. Wanted to review it but customer service refused to provide a way to review it. The chair is nice, but it took way longer than expected to assemble it. Assembly is NOT easy or straightforward. Disappointed in the way they expect the chair to be assembled. Clearly designed by a man or someone who has not actually assembled one of these rocking chairs.
Anna
Terrible customer service. No one has responded to me in two+ weeks.
Phil S.
I bought 6 stools and the veneer delaminated in the first 6 weeks where there was almost no use. It took 6 weeks after I contacted the company and 8 email and numerous calls just to get a response. They said they would send me new seats parts, but then they back out because they didn't have the color that I had, and asked me if I would choose a different color - I reluctantly did, but they said they didn't have 6 so I would have to have miss match chairs. I asked them to come up with a better solution and they refused and said that is what we can offer.
Stephen G.
I purchased a Walker Edison patio deck chair from Ocean State Job Lot. The chair comes disassembled with very clear instructions of how to assemble it. One of the bolts supplied was defective (the head lacked the hex shape recess for a hex key). I was able to complete the assembly using a bolt that I had, but that didn't match the chair color. The chair is great: very comfortable and stable. I sent a message requesting a replacement part via Walker Edison's website. When there was no response after 2 weeks, I phoned their customer service number outside of business hours and left a message. I received a call back the next business day. Initially the agent insisted that because the product was not purchased from an authorized dealer, there was no warrantee, and replacement hardware would cost $25. After arguing unsuccessfully that a reliable company would stand behind its product for a manufacturing defect, I added that I would leave an unfavorable review. This prompted the agent to check with her manager, and they have now promised to send the replacement hardware.
