walkeredison.comReviews of walkeredison.com

Response from walkeredison.comJun 11, 2026

Hi Steve, thank you for sharing your feedback. We're sorry to hear about your experience and understand how frustrating it must have been to discover missing parts during assembly. Unfortunately, because Menards is not an authorized Walker Edison retailer, we are unable to verify the order or product through our system. This limits our ability to provide replacement parts or support for items purchased through unauthorized resale channels. We appreciate you taking the time to share your experience and apologize for the disappointment this situation caused. If you have any additional questions or concerns we can assist with, please don’t hesitate to reach out to our team through our customer service page: https://walkeredison.com/pages/return-policy, or by email at [email protected], or by phone at (801) 433-3008.

Response from walkeredison.comJun 12, 2026

Hi Thomas, thank you for taking the time to share your feedback. We're sorry to hear about your experience with the TV stand and understand how frustrating it must have been to discover that the top panel was warped and could not be properly assembled. We also apologize for any difficulty you experienced when trying to contact our support team. We want to let you know that Walker Edison has been acquired by new ownership and is operating under new management. We have made significant changes to our customer service processes and are continually working to improve the overall customer experience. While we cannot change what occurred in the past, we are committed to learning from feedback like yours and providing better support for our customers moving forward. We stand behind our products and would appreciate the opportunity to learn more about your situation and see how we can help. If you have not done so already, please reach out to us through our customer service page here: https://walkeredison.com/pages/customer-service, by email at [email protected], or by phone at (801) 433-3008 so we can gather additional information and work toward a resolution. Thank you again for your feedback.

Response from walkeredison.comJun 12, 2026

Hi Nicholas, thank you for taking the time to share feedback. We’re very sorry to hear that your product issues were not addressed in a timely manner and for any frustration this may have caused. It looks like you have been fully refunded, but we understand that this does not make up for the inconvenience you have experienced. We want to let you know that Walker Edison has been acquired by new ownership and is operating under new management. We have made significant changes to our customer service processes and are continually working to improve the overall customer experience. While we cannot change what occurred in the past, we are committed to learning from feedback like yours and providing better support for our customers moving forward. Please don’t hesitate to reach out to us if you have any additional questions or concerns. We can be reached through our customer service page here: https://walkeredison.com/pages/return-policy, or by email at [email protected], or by phone at (801) 433-3008.

Response from walkeredison.comJun 12, 2026

Hi Kyle, thank you for taking the time to share your feedback. We're sorry to hear about your experience with the product and the difficulty you encountered trying to reach our support team. We stand behind our products and offer a manufacturer's warranty on all Walker Edison items. If you have not done so already, please reach out to us through our customer service page here: https://walkeredison.com/pages/customer-service, by email at [email protected], or by phone at (801) 433-3008 so we can gather additional information and work toward a resolution. We are also sending an automated form through Trustpilot to help us better understand your situation. We appreciate your feedback and look forward to hearing from you. Update 6/16/26: Hi Kyle, thank you for your reply and additional feedback. We want to let you know that Walker Edison has been acquired by new ownership and is operating under new management. We have made significant changes to our customer service processes and are continually working to improve the overall customer experience. While we cannot change what occurred in the past, we are committed to learning from feedback like yours and providing better support for our customers moving forward. We have no intention of removing your review, and we only requested more info through this platform so we could try to help with a resolution. We apologize again for any ongoing inconvenience or frustration you have experienced. If we can be of any further assistance, please don’t hesitate to reach out to us through our customer support channels. Thank you.

Response from walkeredison.comJun 12, 2026

Hi Ami, thank you for sharing your feedback. We deeply apologize for any frustration or inconvenience you experienced. We would like to better understand what happened with your order so we can assist with a resolution. Since the time of your review, Walker Edison has come under new ownership and management. We are actively working to improve our customer service processes and overall customer experience. While we understand that this does not change the experience you had, we are committed to learning from feedback like yours and making meaningful improvements moving forward. If you have not done so already, please reach out to us through our customer service page at: https://walkeredison.com/pages/customer-service, by email at [email protected], or by phone at (801) 433-3008 so we can gather additional information. We appreciate your feedback and look forward to hearing from you.

Response from walkeredison.comJun 12, 2026

Hi Stanley, thank you for taking the time to share your feedback. We are sorry to hear about the frustration and disappointment you experienced regarding your order. We understand how concerning it would be to place an order, not receive the item, and feel that your attempts to contact the company went unanswered. Since the time of your review, Walker Edison has come under new ownership and management. We have been working to improve our customer service processes, communication, and overall customer experience. While we recognize that these changes do not undo the experience you had, we are committed to learning from feedback like yours and making meaningful improvements moving forward. If this matter remains unresolved or if you would like us to review your order, please reach out to us through our customer service page at https://walkeredison.com/pages/customer-service, by email at [email protected], or by phone at (801) 433-3008. We would welcome the opportunity to assist you. Thank you again for your feedback.

Response from walkeredison.comJun 12, 2026

Hi Kenneth, thank you for taking the time to share your feedback. We are very sorry to hear about your experience and understand how frustrating it must have been to be notified that your item was unavailable and then feel uncertain about the status of your refund. While we can see that your order was ultimately refunded, we recognize that this does not make up for the inconvenience and frustration you experienced during the process. Since the time of your review, Walker Edison has come under new ownership and management. We have been actively reviewing and improving our customer service and operational processes to provide a better experience for our customers. While we cannot change the experience you had, we take feedback like yours seriously and use it to help guide ongoing improvements. If you have any additional questions or concerns, please reach out to us through our customer service page at https://walkeredison.com/pages/customer-service, by email at [email protected], or by phone at (801) 433-3008. Thank you again for your feedback and for giving us the opportunity to improve.

Response from walkeredison.comJun 15, 2026

Hi Carolle, thank you for taking the time to share your feedback. We are very sorry to hear about the experience you had while trying to resolve the issues with your Chantelle Buffet. Receiving conflicting information regarding replacement parts, being sent incorrect or defective replacements, and having difficulty reaching customer support would understandably be frustrating. While we recognize that this review reflects an experience from almost a year ago, we also understand that this does not diminish the inconvenience and disappointment you experienced at the time. Since then, Walker Edison has been acquired by new ownership and is operating under new management. We have made significant changes to our customer service processes and are continually working to improve the overall customer experience. While we cannot change what occurred in the past, we are committed to learning from feedback like yours and providing better support for our customers moving forward. If this matter remains unresolved, we would welcome the opportunity to review it further. Please contact our customer support team through our customer service page at https://walkeredison.com/pages/customer-service, by email at [email protected], or by phone at (801) 433-3008. Thank you again for your feedback and for helping us improve.