walkeredison.comReviews of walkeredison.com

Response from walkeredison.comOct 9, 2026

Hi Terri, thank you for sharing your feedback. We're sincerely sorry for the frustration you've experienced. Our team has reached out to you directly and is working to make things right. We appreciate the opportunity to address your concerns and provide a resolution.

Response from walkeredison.comAug 7, 2026

Hi S. Walters, thank you for sharing your feedback. We're sorry to hear about your experience and understand how frustrating it is to receive an item with a major defect. We take customer feedback seriously and want to do what we can to make this experience better. We've reached out to you by email to see if there's anything we can do on our end to make this right. While our policy prevents us from providing replacement parts for orders purchased through unauthorized sales channels, we may be able to offer another solution. Thank you again for your feedback.

Response from walkeredison.comJun 11, 2026

Hello Cp, thank you for being a valued customer and providing feedback. We are sorry to hear about the issues you are having with the bed that you purchased. We offer a manufacturer's warranty on all our products. If you have not done so already, please reach out to us at this page to see if we can gather more info and assist with a resolution: https://walkeredison.com/pages/customer-service. We can also be reached by email at, [email protected], or by calling us at (801) 433-3008. We look forward to hearing from you. Update 6/11/26: We have received your response via Trustpilot and our customer service team will reach out to you by email. Please keep an eye out for that communication and we will be happy to continue working with you on a resolution. Thank you.

Response from walkeredison.comJun 11, 2026

Hi Marco, thank you for taking the time to share your feedback. We sincerely apologize for the frustration and disappointment you experienced with your order. While your nightstands were originally expected to be restocked and shipped, we were ultimately unable to fulfill the order. We understand your frustration, especially after waiting nearly a month without receiving an update. We recognize that we should have communicated these changes more proactively and apologize for the inconvenience this caused. We're glad your refund has been processed, but we understand that this does not make up for your experience. We appreciate your feedback and will share it with our team as we continue working to improve our communication and customer experience. If there is anything further we can assist with, please contact us through our customer service page: https://walkeredison.com/pages/customer-service, by email at [email protected] , or by phone at (801) 433-3008.

Response from walkeredison.comJun 11, 2026

Hi Theresa, thank you for taking the time to share a review. We want to apologize for any inconvenience or frustration that you have experienced while trying to cancel an order. It appears that you placed your order Sunday night and our warehouse had already shipped it by Monday morning. Our fulfillment centers work very hard to get orders shipped as quickly as possible. As a result, orders can begin shipping right away, and we are not always able to make changes once they enter the fulfillment workflow. Our policy states that we cannot guarantee cancellations or modifications after an order has been placed. You can review our full cancellation and return policy here: https://walkeredison.com/pages/return-policy. If you have any additional questions or concerns we can assist with, please don’t hesitate to reach out to our team through our customer service page: https://walkeredison.com/pages/customer-service, by email at [email protected], or by phone at (801) 433-3008.

Response from walkeredison.comJun 11, 2026

Hi G Lewis, thank you for taking the time to share your feedback. We apologize for the difficulty you encountered when trying to contact our team and for any confusion regarding the desk color on your order. We appreciate your feedback and will share it with our team as we continue working to improve our customer support experience. If there is anything further we can assist with, please contact us through our customer service page: https://walkeredison.com/pages/return-policy, or by email at [email protected], or by phone at (801) 433-3008.

Response from walkeredison.comJun 11, 2026

Hi Steve, thank you for sharing your feedback. We're sorry to hear about your experience and understand how frustrating it must have been to discover missing parts during assembly. Unfortunately, because Menards is not an authorized Walker Edison retailer, we are unable to verify the order or product through our system. This limits our ability to provide replacement parts or support for items purchased through unauthorized resale channels. We appreciate you taking the time to share your experience and apologize for the disappointment this situation caused. If you have any additional questions or concerns we can assist with, please don’t hesitate to reach out to our team through our customer service page: https://walkeredison.com/pages/return-policy, or by email at [email protected], or by phone at (801) 433-3008.

Response from walkeredison.comJun 12, 2026

Hi Thomas, thank you for taking the time to share your feedback. We're sorry to hear about your experience with the TV stand and understand how frustrating it must have been to discover that the top panel was warped and could not be properly assembled. We also apologize for any difficulty you experienced when trying to contact our support team. We want to let you know that Walker Edison has been acquired by new ownership and is operating under new management. We have made significant changes to our customer service processes and are continually working to improve the overall customer experience. While we cannot change what occurred in the past, we are committed to learning from feedback like yours and providing better support for our customers moving forward. We stand behind our products and would appreciate the opportunity to learn more about your situation and see how we can help. If you have not done so already, please reach out to us through our customer service page here: https://walkeredison.com/pages/customer-service, by email at [email protected], or by phone at (801) 433-3008 so we can gather additional information and work toward a resolution. Thank you again for your feedback.