WalgreensReviews of walgreens.com

I I have been going to this Walgreens for years. And I must say that the customer service has gotten worse everyday. Today, for example Ms Yelian. Was not to say the list insulting. I got some stuff that were on sale. I took a picture. I say courtesy to them so they when I got to the front desk course it was not on sale. I have to get off the line go up back there with her because she kept saying to me. Oh are you sure you took it from there and then away the other thing that didn't Mark the price? I also have to go with her to find where did it say the price which was right in front of her. Very bad customer service. And at the end of the day she did not give me the stuff for the price that was marked that I have a picture for. Instead she went on to something about the BOGO and I paid from $3.99. I paid $14.99 for an item.

customer serv. , help ,on time know the products well.

Pharmacy and pharmacist are all very rude they need to take pointers from Andalusia Walgreens they are 100 times nicer don’t mind answering your questions and not being rude about it I will be transferring all my medications to Walmart they are a lot nicer also

Walgreens pharmacy (Sharon Rd Charlotte) is where most of the income in the store is derived. I know this from buying a Walgreens (they lease) as an investment for a company I worked for. You would think they would answer the phone in under 15 minutes (so far) during business hours. The message is "we don't need your money" and you are not important. We all know "insurance" is what drives costs for medicines and doctors costs. Until we are treated like we matter, as the customer, vs the insurance company I see little changes. Publix has been much better and answer they're phone.

Just stopped by the Walgreens Store at the Parkchester location in the Bronx. It was approximately 1:30-2:00pm. I asked the security officer on duty a very simple store related question, I believe he called me a derogatory name under his breath. Not sure if he was having a bad day or not, but his conduct was incredibly unprofessional & totally unacceptable on a multitude of levels! He seriously needs to be investigated! Are these the type of employees you hire? I am deeply disappointed and super dissatisfied with this dehumanising treatment!

Why is it hard for people to have common sense? I came to drop off two prescriptions and to pick up one. Courtney, the heavy set caucasian girl they had working the window, was unnecessarily rude and disrespectful. I tried to ask three simple questions. 1. When will they be ready for pick up? Her answer: they'll be ready later. I don't know when. This isnt a clear answer. So I asked; 2. Would it better if I take them somewhere else because I am going to need them tonight? She got rude and started overtaking me mid question, her shift in tone displaying a distasteful attitude of annoyance towards me simple stating that I would need the medicine tonight, because they were immediately necessary. In response I asked for the prescriptions back and to pick up the order that had already been filled. Instead of listening, she threw the prescriptions into the ben and walked off. She ignored us for six minutes, clearly seeing us at the window. She didnt come until the store manage "Heavenly" was called. Courtney then would make an excuse claiming she thought we drove off. How did she think we drove off when she was looking at us constantly the duration of those six minutes? Her attitude changed immediately when she realized that we were on the phone with corporate filing a complaint. When it finally came time to get the prescription that was ready, she tried to hold my debit card hostage to force us to listen to her. My son, who is a Deputy informed Courtney in that moment that she was now committing a felony, which unlawful possession of a debit/credit card is a Class D felony. That is the only reason she gave it back. It is ridiculous how entitled and unprofessional people are. Half the time this Walgreens doesn't even have the antibiotics nore pain medications in after they claim they just had a truck. That makes me wonder if someone is taking them Where are the medications going? This is the Walgreens located at 2940 West Main street Dothan AL, 36305.

I ordered four bottles of face cleanser and within 15 minutes Walgreens substituted three of the four with a brand I don't even like. I called them immediately (this was inside of 30 minutes of placing the above online order) and the woman I spoke with said there was *nothing* she could do. She stated that I had "agreed" to allow them to switch out any product if the product I ordered was unavailable. I did no such thing, at least not knowingly. Walgreens, I sure hope this bit of unscrupulous corporate malfeasance is worth losing my patronage from now until the end of time. If Walgreens had been consciously *trying* to drive me away forever as a customer, they couldn't have done a better job. Goodbye, Walgreens. You were once great and now you're just a bad memory.

Every time I have gone to this pharmacy, there has been issues. This pharmacy rarely has your medication ready. They will often put your medication on hold rather than filling it when called the in. You either need to request it filled through their app first, call and wait on hold to request it filled by the phone, or go i and request it be filled and then come back an hour later. Besides that issue, even when my prescription shows ready, many times I go through the drive-through and see the staff inside talking and despite seeing me in the window, they’ll stand around or walk around before attending to you. This has happened several times. It is not just a one time thing that has happened to me. Again, knowing my prescription is ready when they ask for the patient name to look them up. They often will spend 10 minutes at that computer, tapping as though they are having to feel your prescription. It is my belief they are actively working other peoples prescriptions and just making you wait. Again, this happens a lot of times depending on who is waiting the window. There have been times with certain staff that it does move a little faster than that. The final issue is they do not tell people in the window to circle around if their prescription is not ready, causing drive-through to back up and causing longer wait times for individuals who prescriptions may already be ready. I have sat in a drive-through for 30 minutes at a time due to other people waiting for them to fill their prescription and not being asked to circle around the building so other customers can be waited on. I have also witnessed them close curtains down in the drive-through on customers who were lined up before they closed but unable to pull up until after closing time due to staff not asking people to circle the building when their medication is not ready. The staff refused to wait on them due to it being time for lunch breaks or closing time. Despite the customers being in line prior to those closing times and having to wait because they do not ask individuals to circle the building. Had they asked customers to circle the building when the medication was not ready they would have been able to wait on those other customers before the closing time. Lastly, I will note I have used this specific pharmacy even when it was a Rite Aid pharmacy. The customer service when it was under Rite Aid management far exceeds the service that you receive now that it is under Walgreens. I am not sure if it is due to a change in procedures or staff members however, the lack of customer service is greatly noticed.