Angel
If I could give them a ZERO I would
If I could give them a ZERO I would. I mean their score is 1.6 from their reviews and they obviously don’t care. But what can we expect if once you get a follow up call from a manager he excuses the cashiers nasty behavior by saying “some people try to abuse the coupons”... REALLY?? We’ve had bad experiences with this particular cashier before at this Walgreens in 13628 W State Rd 84 Davie but I just left upset and never said anything. She’s rude, lacks customer service and has a nasty attitude towards customers. This weekend once at the register my coupon wouldn’t show in the system and I tried showing the cashier but she would turn her face the other way not wanting to look. And just said she didn’t know and then rushed be to pay and had such a nasty attitude. I didn’t want to hold up the line. I was embarrassed but also was upset at how utter disrespectful and nasty she was. After asking her to get a manager she leaves and gets the manager and he comes also not very nice and says “ok let’s get this over with”.. and he honored the $5 off for spending more $20 or more. She then felt the need to tell me all upset “make sure you don’t use your coupon again”. All this in front of the people in line. Excuse me???? Why are these cashier always thinking they can talk to people like this? Oh, I know why... because they have horrible managers that don’t care about CUSTOMER SERVICE!!!! This job is CUSTOMER SERVICE, yet is the least these people are trained on. I had my rewards I wanted to use as well but she was so nasty that I didn’t even bother. Never you mind that we EARN these rewards by spending money, they are not given to us. As if it wasn’t enough my boyfriend goes the next day on Valentine’s Day (I had no idea at the time) to buy me flowers and a few other things. And to his surprise it was the same nasty cashier (SYLVIA) and the same manager. He has his own acct his own coupons. He tries to use his digital coupon and same thing. Ok, the new system is having some problems communicating with the old system, However how can these people not be trained to know how to navigate their own app and understand their product?? So the cashier tells my boyfriend his coupon is not showing. She gets the same manager from the day before. He had the nerve to ask my boyfriend had he not already used the coupon. My boyfriend explained, different person different acct. So he tells my boyfriend there’s nothing he can do. So then suggests he uses his rewards and leaves. The cashier tells him that the system wasn’t applying the rewards. Same story as the day before with me. He tries to show her his phone and she turned her face the other way and ignores him. My boyfriend paid and left all upset. How can a company be so horrid that the their customers service is non existent? Fast forward to filing a complaint with their customer service department and he gets a follow up call from the store manager (Roy). Basically he apologized and made excuses for Sylvia (the cashier) saying she’s “old”... I am just lost for words. And that is why we and my family will be taking our business elsewhere. And I will make sure my friends do as well. People working in customer service not giving any customer service. They just want to charge you and that’s it. With the attitude that you are bothering them. How do they get hired? But then again if the manager is no better then that’s that on that. I often wonder if the regional managers are are careless and as bad or they don’t know what’s happening at their stores? But how can they not know when the abundance of complaints and the reviews speak for themselves? So I guess that answers the question, I rather pay more and get good customer service than to be treated like that. Useless surveys they do nothing with. I will be writing to Consumers affairs.