WalgreensReviews of walgreens.com

My debit card was compromised at Walgreens. The only time I used it 4 years ago and on the 11th at Walgreens. On the 14, I had a fraudulent charge. Called my bank. I have been on hold for over 45 minutes with Walgreens and can’t speak to anyone about this issue. Same complaints as most about poor pharmacy customer service. I agree. I gave up and accepted they will be rude and I cannot trust them. So, I do not leave until I make sure all prescriptions are correct.

I have Degenerative Disc Disease. I used pain prescriptions to get me through my pain until it became a problem just like millions of other Americans. The result of this is an RX for Suboxone since I became physically dependent on these awful-addicting Opioids. Each month I call to be sure my prescription is ready and each month I'm greeted by a relatively friendly person. But when they see what the prescription is for, they immediately change their tone and become short and dismissive. They act like I am a burden. I am sick and tired of being treated like a piece of dirt on their shoe. Perhaps this plays a part in our drug epidemic. People who are dependent on these prescriptions would rather buy them on the street somewhere than to be subjected to this monthly rejection.

There COVID testing bites. They take the test on Saturday and have nothing for you until at least Wednesday. They only do anything on business days. Best to use someone else because they clearly have no COVID testing priority. The Lab has still not received the sample and today is Tuesday. UPDATE: It's NOW THURSDAY and the LAB says they haven't even received it yet. There is NO EXCUSE!

So terrible! Customer service on their main line to fix issue on my express pay is horrendous! Been on hold waiting to talk to someone for 1 hour and 27 minutes. I’m literally typing this out while I am currently on hold. They obviously don’t value their customers time! What a terrible company! We have a million prescriptions with Walgreens that I will be taking to another pharmacy. I definitely without a doubt don’t recommend Walgreens for prescriptions

Horrific customer service for online orders. They don’t answer their phones and leave you hanging. The last call I made I waited 30 minutes and hung up. If you purchase online don’t expect any help if you need it.

Walgreens prescription by mail is charging me a copay for meds that I never had copays before on my meds, And are sending out my meds way to early to me. And they never answer my calls to them.TERRIBLE CUSTOMER SERVICE!!!

On Tuesday, 2-9 I tried to refill two of my scripts using Walgreen's mail order/home delivery service as an extreme weather advisory has been issued for windy/icy conditions for 10-12 days. At 73 I don't want to be driving/walking in the icy cold. I went in via my Wallgreen's account and placed my order; I got a response saying one script needed my provider's authorization to fill and my order would be filled and delivered two days after they received the authorization. I ran out of my RLS medication on Sunday, 2-14 and went to the local Walgreens for help in figuring out what I need to do. The Pharmacist listened to my problem and checked their computer to see what could be done. The mail order service has billed my insurance for the order so the order is completed and was locked, so she couldn't do anything. She tried to call the number for the mail order system and no one answered. I checked the computer today (2-18) and it shows the 'scripts filled and said I should receive it in two days. I am miserable without my RLS script; it is not "life threatening" but affects my quality of life and I will be without it for 4 days if I don't get it until Wednesday. I don't know how the $12.99 expedited service is defined by this 'service, but it is not "expedited" by my definition. I would not recommend this service to anyone based on my first AND last experience.

They post today for the first time "we have a limited supply of vaccines " check your stores!! why? because they don't tell you where the vaccines are to protect there you know what! so you sign in and check zip codes , spend hours going thru dozens of zip codes to find out NO ONE has Vaccines at walgreens and if they had maybe its unpublished and people 65 and older like myself at 70 years old and home bound for a year waiting for a vaccine so this is so like what happens ! who really care right!