WalgreensReviews of walgreens.com

Terrible customer service and cashier is hiding behind candy at front register.

Walgreens lost my disposable camera. I kept it for the entire year of 2021, taking it on various trips including New York City, my state cross country meet, many beaches, and more. I trusted Walgreens with the intention they would get my camera back to me within 2 weeks. I was the only one calling each week to check on my disposal camera process, while the Walgreens photo department didn’t bother to keep my updated. It wasn’t until 2 MONTHS after I submitted my camera that they called to inform me they had lost it, along with the 30 pictures I had taken. I appreciate how they offered a gift card, and new disposable, but nothing will change the fact that they lost a hard-working YEARS worth of memorable traveling images. They have caused me so much sadness, as I spent nearly 2 months waiting on those images. It simply is not that hard to keep track of images, and I am livid at this situation.

THANK YOU, BRANDON! I am ONLY writing this and giving "5" stars because of the pharmacist, Brandon who works at the Walgreen's on Highland and 33rd in Salt Lake City. Walgreens has gone WAAAAAAAAAAAAY downhill and honestly, if not for Brandon I would be gone by now. He goes out of his way to help and make things better. He always takes his time with customers, etc. He is pleasant on the phone and gets to the bottom of things. Walgreens have HORRIBLE wait lines, both on the phone and in drive-through and few people are helpful. Things are better than they were a few months ago but it's really ridiculous! Thanks, Brandon! I am sure you deserve better but I do appreciate you ! Tami R. SLC

Jeff in the pharmacy at the curry road store in schenectady NY is hands down the rudest person I've ever spoken with. When trying to explain my situation about why they shouldn't be filling my prescription anymore when he asked why i had switched the pharmacy he just talked over me, stated he cancelled it and hung up. Absolutely awful.

The PHARMACY IS THE Worst customer service I’ve ever experienced in my life. They are HORRIBLE THEY DO NOT CARE AT ALL.

I needed to buy some dressing supplies for a minor facial surgery. Gauze dressings (2in x 2 in) and a small petroleum jelly (vaseline). I looked on line and the swupplies were reasonably priced. The Guaze was $2.39 for a box of 25 and the 1.75 oz vaseline was $1.99. So, I went to the store and bought them. I thought they were priced higher in the store, but did not realize how much! The box of gauze squares was $5.49 (more than twice as much) and the vaseline was $2.79. I asked if they would meet their online price and was told the do not. And an online order requires a $10.00 minimum. This makes no sense to me! I went and bought them at Walmart. I won't even look at Walgreens again for my supplies.

The customer service is terrible. Most employees are very rude. I have a medication that is a controlled substance and I can only have it refilled the day before or it will be cancelled. Not placed on hold until the day I can get it, completely cancelled. And they NEVER have it and always have to order it and I miss a day. This will be the 3rd month in a row I've had this problem. I have two other medications that were also cancelled with no reason and I was not alerted. I have the app and get text messages. It's radio silence when they cancel anything and they'll never give you a reason or assist you in fixing the issue. You'll just be blamed for their mistake. I even had my Dr. send it to a different location and had the same result. Stay away if you can help it. It's a waste of your time. I promise. I've finally moved to a different company today. Should have a long time ago.

Have used them for over a year. Had set up for automatic refill. Didn't get. Product supposedly out of stock and they didn't communicate with me and can't give me an eta. Now I am out and without product effect will be reversed. They say thay aren't responsible for messages from robots not for product supply.