Karen K.
Walgreens has gone downhill since COVID…
Walgreens has gone downhill since COVID and I will never use them. Many of their pharmacies have a single drive-through lane. Someone in management thinks it's a good idea for the people wanting to pick up prescriptions at the pharmacy to sit in line for an hour waiting for four COVID testers in front of them. It doesn't matter to Walgreens that I am disabled and cannot go into the store. Curb pickup is a big joke. They don't have enough employees to run the store. The most recent experience is most horrid. I have filled a prescription twice and they have canceled it twice and not notified me of anything at all.other than they received the prescription request the and I needed to wait because they were out of the stock. Who runs out of synthroid? It is a basic life sustaining medication. The first time I used the website to fill the prescription. A week later there's still no medication and they've completely canceled the prescription refill. I'm speaking to someone on the phone now and I asked them to fill the prescription and mail it to me as I requested in the beginning. No prescription, the girl didn't even enter the refill. It's just sitting out there in limbo waiting for me to refill it at a different pharmacy. Trust me I will never use Walgreens again. I had already moved the majority of my medications to an online pharmacy where I get much better service. I am very happy with them and I will use Walmart for emergency medications. Walgreens no longer starts basic medications. Sad, I used to use them all the time. They're just at the end of my street.


