Wag!Reviews of wagwalking.com

My name is Karen and I STILL am completely happy with WAG!! Lol. My walker was amazing with my little guys!! I couldn’t be happier!!

The first walker that the app picked for me was sketchy and asked me to pay in cash right away. There was no way to request another walker and instead I had to cancel the recurring service I'd requested - at $5 per canceled walk. I spent $50 without any actual services performed. Once I'd gotten a good, reliable walker, the app stopped working to communicate with her reliably. She'd never get my messages. And the walker that was scheduled for this week no-showed today, and my dog has no way to get out to go potty while I'm at the office all day.

No customer service. Takes them 2 weeks to respond to troubleshooting their app through piece mail. Their app does not work properly. -cannot update my terms of service always receive an error message -my acceptance rate has not updated from 0 to 100% STILL -I get suggestions that are miles out of my approved radius - bc of the above I am not receiving g any bookings in weeks. -every time I receive an email from Wag! Days later it is to restate what I already shared multiple times. Worst customer care and ticketing system to review they should install a new CRM bc and method of keeping track and trouble shooting. These issues are so minor to fix yet they are incapable of doing so. I gave 3 weeks to fix before writing this. It is still not resolved . STOP with the emails if you cannot efficiently communicate via email. No one has time or interest in troubleshooting for 3 weeks. Get a number and help resolve in 2 interactions.

I could understand what the customer service person was saying. She clarified what I was saying demonstrating she understood my request. She was very professional and solved my issue. More importantly, she got back to me with the status of the resolution. Couldn’t be happier. Great service and dog walking all around!

Almost all of my caregivers are fantastic!

I have 2 yorkies. Sadie James walks them and at times has kept them over night. They love her. She is very responsible and trustworthy

Please do not use Wag. We went to the beach Tuesday, got a sitter through their service. No big deal right? Fast forward to Thursday, no check ins, no pictures, nothing. I called their help desk as the sitter was not responding, they assure me they will send another sitter to do a “wellness check”. This never happens. Friday morning we receive several messages from the ”sitter” who assured us she’s just forgotten to “clock her walks”. We’re now at Saturday and short of these few messages I’ve heard nothing, and am extremely worried. I call again and they assure us once again, wellness check and now a full refund for the service. They will also be “cancelling” our current “sitter” and assigning someone else. Five hours pass, nothing, then suddenly a message from Wag. They’ve found a new sitter! Yay! Oh wait, it’s the same sitter. She assured me it’s just an app malfunction and she’ll arrive by 6pm. It’s now 11pm the same night, no word from the sitter. Call Wag, wellness check etc, and still nothing. Sunday morning I reach out to another sitter that I ALMOST booked who frantically rushes to my home, tells me my dogs are dehydrated, covered in filth, my cat has been locked in a bedroom with no food or water, my new apartment is essentially trashed. Call AGAIN and once again told full refund, wellness check. Come home to find about 100 empty cans of Coors light, including UNDER MY BED. They process the refund Sunday morning, go to buy Asher school supplies this afternoon, card is declined. They refunded then RECHARGED the $400 despite never providing me with a new sitter nor fulfilling the request. I called at 3pm and was promised a call back the same day to resolve the issue. Nothing. Please only trust your animals with people you know so you never end up in my shoes. And if you don’t heed my warning and are matched with “Caileigh L”, RUN.

Quick response to the walk request, no issues with access to apartment, brought a package inside and my dog seemed well tended to.