Wag!Reviews of wagwalking.com

My friend asked me to write a review for them as they were applying to be a dog walker with Wag. I filled out the review and the next thing I know my Wag account was charged $10. There was no info anywhere on the Wag app with what these charges were for - but although I disputed it on my credit card - the charge still went through. The ABSOLUTE WORST customer service I have ever experienced. There is absolutely no way to speak with anyone at Wag. You can only go back and forth with a BOT so I am not able to find out why I was charged $10. I have since blocked them from my credit card and deleted the App. So best of luck if you ever have an issue.

Love this app and recent update! Great way for me to work and allow my dog exercise during the day

You can pick the person you prefer and then I was able to message my dog walker to arrange a meet and greet. My dog would not want a stranger walking through the door. Very reliable service and everyone responds quickly. Never have to worry about my dog anymore and potty breaks!

They did not follow instructions and feed my dog

My dog walker walker was fabulous but Wag app could be a little more user friendly.

Tracey is just great - can’t say enough about the care she provides my fur babies. So grateful.

There is no customer support. All they have is an online AI that tries to answer your questions. It is a shell of a company that has process by manual entry my credit card and charged me $149.00 and I have no account with them.

The last walker I’ve had took my dog across a very busy street— touched things in my home she shouldn’t have. Brought a child to my home every visit —- never confirmed if my dog was child friendly which he is not. The walker brought in my rug delivery— I didn’t ask her to do that— it’s heavy and she could have gotten hurt. I continuously thanked her for her time but I have been livid and at the anxiety this women gave me. She took my peace of mind with my pet. She canceled the last walk— booked for 4 walks and the final one she bailed. Leaving me to find a last minute stranger which I was comfortable with the devil I knew and now I have uncertainty of this new person. The cancellation this walker did removed all the chats even the last one— I can’t see any of the previous messages of telling her to put things back the way she found them— I have cameras. I just needed someone to walk my dog— with common sense. That’s it, that’s all. I called the emergency Wag- no help because I want those message reopened and saved. If something happens to my home, I need documentation on who they sent. Emergency Wag was unhelpful. My trust in this company is gone.