Wag!Reviews of wagwalking.com

The customer service has been helpful, but I think the app and the website has poor user experience.

Wag is a great service. The walkers are all so caring and great with my pup.

Love WAG. We have a lab with lots of energy, who needs a daily walk. If I can't take her due to my work schedule I request a walk through WAG and within minutes it's scheduled. They communicate through text messaging. The WAG app is great and easy to use. One feature I love is you can watch where the walker and your dog are going at all times. They send videos and pictures during their adventure as well. I have also liked every walker we have had, it's an awesome service and well worth the money.

Great service and offers such peace of mind that my dog is in such caring hands.

Wag walks have been a SAVIOR for us!!! I often get caught up at work and cannot run home to walk our furry kid, so being able to schedule one on the fly, with super short notice, is a level of convenience I never thought existed! The walkers have been so responsive and amazing and overall the only complaint I have is that I don’t know the walkers personally. And really, that’s not a complaint, just me wishing I could meet the people who treat my baby so well.

Horrible. Unreliable. The walkers were fine. The customer service from the app was awful. You need them to book walks for multiple dogs. I spent over an hour trying to reach them one morning when the walker didn’t show. Turned out the customer service people didn’t complete my booking and left me stranded. Now they won’t refund the $100 in credits I have left on my account and won’t get back to me via email, calls or text.

Wag has been very useful thus far! We were in a bind to find a dog walker for our puppy when things got busy and they found a superb walker who was able to assist us for a couple weeks! I would recommend this app to others.

I signed up to be a walker and received a reminder email the evening before my scheduled orientation. Good sign. About 10 of us met at the designated location and waited 15 minutes for the representative to show up before I called customer service, which was the only number available on the app--no option to contact someone locally. I finally reached someone after over 10 minutes of waiting. In the background, I could hear the voices of staff chatting and giggling and talking about things unrelated to providing service, which is frustrating to a customer who was just waiting so long to get a hold of someone. Maybe they were on their break, so whatever, we will let that one go. The wag corporate office, or wherever the customer service number directed me to, was not helpful and could not track down what happened to the representative who was now supposed to be on site almost 30 minutes ago. Our group was mostly just worried about this person who was supposed to be leading the orientation--maybe she got in an accident or something and we were more than happy to reschedule in the event of an emergency. You would think there would be a system in place for walkers to be notified of any last minute changes or cancellations. It's been a week and there hasn't been any explanation of what happened and wag took no accountability for the inconvenience. When I was almost finished talking to the customer service representative who told me "we understand if you have to leave" at minute 30 (because that's what the group agreed to do, wait a total of 30 minutes), I requested that our $25 background check fees be waived for the inconvenience. I believe this was a fair request. The representative said that it probably wouldn't be a problem but that he didn't have control over that. Meanwhile, while on hold while he tried to contact somebody who could help, I text messaged the wag number that I had been receiving messages from. Again, no help was received and the last I heard via text message was "The separate department we reached out to is currently looking into the situation. At this time we have no further update." Later that day, a text message apologizing for the inconvenience arrives and says "as a courtesy" wag will allow me to continue to register virtually and will send the swag (t-shirt and bandana to wear on walks) by mail. A follow-up email comes with the content below: Follow this link to build your Wag! Walker Profile and activate your account! What You’ll Need: 1. A Short Bio: Write a short paragraph (4-8 sentences), in the first person, telling dog owners a little bit about yourself and your experience with dogs. 2. A Credit or Debit Card: A one-time on-boarding fee of $25 will be charged. You'll have the option to order a Wag T-shirt and Dog Bandana, which when used on your walks, will earn you an additional $1 bonus for each walk. Pay only the cost of shipping ($5). 3. A Headshot: Finally, you'll receive an email with instructions on shooting and submitting your Wag Walker Profile Photo. Remember, this will be seen by your potential clients. Follow the instructions closely to increase pup-ularity on the platform! So not only do they decline my request to waive the onboarding fee, but now since I didn't get to receive my t-shirt in person, I have to pay $5 in shipping to have it sent to me. When I expressed my disappointment in this as a response to the apology text, I was told "We let you know in the previous message that we are sending the swag to you via mail already. You do not need to opt-in for the swag." The previous message said instructions for next steps would be in the email. Well, you see the email and that there is no mention of opting in. The communication that followed via text was unprofessional, unhelpful, and discouraging. Wag customers--walkers and pet owners--deserve better than what this company is able to provide. Wag lacks professional communication skills, a risk management protocol, and basic customer service skills. I had high hopes since I have a friend who is a wag walker and I was looking forward to exploring the attractive and seemingly functional app. My distaste was sealed today when I saw aforementioned friend and she told me about her recent negative experience. She was walking a dog that ended up biting her and continued to attack until, with the help of a bystander, was forced to secure the dog to a pole. She called wag and said that she was not comfortable continuing the walk. They sent another dog walker to take over, ignored her request that this dog be reconsidered as an acceptable pet for wag, and did not compensate her for the hour and a half that she had to wait for another walker to arrive. There is so much wrong with that. For anyone considering this, I recommend finding a way to advertise your services independently, or using Rover.