Wag!Reviews of wagwalking.com

Good walks with informative details provided after walks. Easy to use.

Overall great program; has been incredibly beneficial for me and my schedule. Unfortunately during peak hours and for boarding i wasn’t able to get a walker but they have been very good about communicating that they were struggling finding someone to walk my pup.

the app could be a bit more intuitive. When trying to book during a busy time it would be nice to see schedule with openings so you can determine what works for you.

UPDATE: I got an immediate response from a different customer service agent, who was much more gracious and promised a refund. Thank you, Kelly. Bumping my review up a star because of your assistance. ORIGINAL REVIEW: Generally the walkers were fine - arrived in the scheduled time, updated me, and took good care of my pup. However, there were plenty of bad walkers and the customer service is TERRIBLE. I want to request a refund for my remaining credits but I'm pretty sure I'll just continue to be ignored. For credibility: I work in a gig-economy tech startup. Wag! can do so much better than they are currently doing. Great concept, poor execution. To detail my current issue with customer service: I've been trying to remedy an issue where I cannot book a walk from my desktop because I'm forced to go through and re-rate/re-tip all walks since the last time I logged in on my desktop. I'd like to be able to book through desktop so I can adjust the notes and specific requests easier than via phone keyboard. I've been emailing Wag! customer support since early February and there hasn't been resolution of this issue. I can't even get a status update from them - the last time I heard anything was February 23rd, and I've emailed 3 times since then requesting a simple status update. In the days when I did get any response, Alexandria S was rude, unhelpful, and condescending. Not at ALL acceptable as a customer care representative. Like I said, Wag in general is fine, but the customer service quality is forcing me to find another service. Add the iffy walkers to the equation and I'm 100% out. Three of my bad walker stories... 1) The walker was late, and contacted me repeatedly because he couldn't get into my home. I told him he was at the wrong house. He refused to believe me and continued to contact me (while I was at work in an important last-minute meeting, the reason I hired a walker in the first place), so I continued to tell him he was at the wrong home. Finally he took a picture of the house and sent it to me and I had to once again reinforce that the house he was at was not my home. Finally he made it to my place (1 block over), but I literally passed him as he was leaving my home it took him that long to figure everything out. I could have saved the money and just walked my dog myself at that point. 2) A friend was dog sitting for me and used Wag! since she works late. Had 1 walker two separate times, and both times she arrived like 4 hours before her scheduled time. Friend complained to Wag, but nothing seems to have happened from it. No refund or apology. 3) Sometimes walkers clearly don't read the notes in the app. My dog is dog aggressive, and I've repeatedly gotten notes at the end of walks where the walker says something like "tried to make a doggy friend today!" even after I wrote to please keep her away from other dogs, it's too risky! I also always write to give her a scoop of food, and let me know if that was done so I don't double feed her when I get home (needs to lose some weight!) and it seems like a third of the time I don't get any note on if she's eaten or not so I have no idea if she's starving or would be overfed. And, extra *fun fact* - a friend of mine is a social worker and knows at least one of her clients is a Wag walker. She would not trust this client to be in her home, yet Wag hired this person. How secure are those background checks?? It's a real shame this has been my experience with Wag!. I was so on-board with them at first, and now I don't trust them at all.

I Love Wag!! I can;t walk my dog and I am so happy I found this app. They have been so nice and helpful when I have had to change my time. My dog loves the walker.

There are a few glitches in the app that I believe needs to be reviewed. Otherwise fantastic service.

I love Wags! Has made my life easier!

I've had a really great experience with Wag. I've had 4 different walkers but they've all been incredible and have communicated well and really seem to care about Leo, my Great Pyr adopted pup. I especially like that you can get 500 credits for $400, making each walk much more affordable.