Wag!Reviews of wagwalking.com

I feel for all the stories I have just read. It is unfortunate that this is happening. I am a walker and love the job, BUT and this is a big BUT...WAG has changed how they do things and I went from making a descent penny to this is not even worth my energy. They don't care about their walkers at all. Several times I was sent to an address that wasn't an address. One time a person called me claiming to be with WAG and that I needed to verify my phone number for them. It was a scam, same with the fake walks and addresses. I'm a dedicated hard worker and really love animals and now I can't barely get a walk. I have spoken to customer service many times. One time they put me on hold for close to 1/2 hour and then hung up on me. There are many issues with the app where I am the dedicated walker for the client and it would be given to someone that maybe has walked the dog before. I would have to call customer service, who had to call the pet parent to make sure it was ok to give me the walk. My clients are frustrated and I don't blame them. What is the purpose of all these features if they are useless. I feel possibly because I complain too much maybe I have a target on my back. I have great ratings but that doesn't matter to WAG. Bottom line they have saturated this area with too many unqualified walkers.

I would not recommend this service. We used Wag! for a while so that our Berner could get out during the day if we weren’t home and usually things went fine. However, soon after Christmas we were out for the day and scheduled a walk, when we returned from our New Years Day outing, my husband’s AirPods which he was gifted for Christmas were gone from the table where he had left them. We turned the house upside down looking for them as we were hesitant to accuse anyone of stealing. When we opened the app to get the walk report card from that day, the picture the walker had taken of our dog was in our kitchen - curious as the kitchen is at the opposite end of the house from the front door and the AirPods had been on the kitchen table. Wag! was extremely unhelpful and although they claimed to open an investigation into our case, they ultimately just asked the walker if she took them and she said “No.” they told us we did not have enough evidence to prove that the walker stole the AirPods and so we could not be compensated. Don’t risk it. We are certainly done using this service.

This company is horrible. If you don’t really care if you have your dog walked....or not, then use them. They regularly don’t show up for walks. 50% of the time the walkers decide to not show at the last minute. The customer support is powerless against these schedule changes and the end result is your pet is not walked. This has happened for the last time and is what I regard a careless disregard for pet health and well being. They are too big and rely on private contractors without anyone actually in your city managing what is going on. I’d avoid this company if you care about your pet!

Hello, Im completely broken and destroyed, I hired a walker thru WAG and they lost my dog October 4, 2019 and since then all they did was flier. A dog tracker was eventually used 21 days later, well past the time the walker had any capability to find my dog. An Austin TX family went to the media and received a tracker from WAG a couple day later. Dylan Allread Vice President contacted me to inform me that they are giving up and that im on my own. I need help this is not right and I have no idea how to continue or what I can do, I need media assistance. Regret not going to the media in fear that I would be left alone. Please help me.

I had used WAG many times in a two year period and was generally very pleased. I have recently moved to a new area and can't get a dog walker to show up ever. Finally after a half a dozen failed attempts I started complaining to WAG with no response and then I demanded a refund of the $108 I had on my account from my prepayments. I had to ask 3 times over a 3 month period for the refund. Today when I asked about the refund because the $108 is missing from my account they stated they put it back on my account and there's nothing they can do about it. I've sent them copies of my statements to prove they money was not refunded and they stand by their story that it was refunded. Clearly they make money by stealing it from customers.

My profile clearly states that my dog is under 6 months. I’ve had 17 walks roughly and not one walker has ever complained. I got a walker today that showed up 1 1/2 hours late so wag canceled the walk, the late walker showed up anyway and “walked my dog”. I checked my doggy camera and she wasn’t walking my dog, she was standing in my living room on her phone. I call her and ask her to leave, which she did thankfully and she left my front door unlocked and partially open. I address all these concerns with wag and they said they walker did nothing wrong because my dog is under 6 months old and shouldn’t be walked by a dog walker!!!!!!! What???? Why was my profile even approved? Why is it an option? Why were my other dog walks approved???? Why am I... and not this scam artist dog walker, the issue here???!!! I’m horrified!!!! I’ll NEVER use wag! Again

Up until today I was a wag customer. I’ve been using it for a couple of years and the service is generally terrible. I’ve had an ongoing problem that’s recently got worse. A walker will confirm my request for a walk then either not show or cancel after the walk has supposed to start, replacement walkers do the exact same thing until it’s happened 3 times in the same day on multiple occasions. Wag support is useless as the only thing they want to do is offer 20 wag credits which aren’t enough to buy a walk and they expire before I get around to using them so it’s an empty gesture, to make matters worse after the 3rd walker canceled on me today I requested that wag stop all future walks. Later that evening when my baby was sleeping a walker I don’t expect or request rang my doorbell and woke my sleeping baby. I’m beyond disgusted with the ineptness of wag customer service support. I felt bad sending the girl away and she was apologetic but i had already walk the dog myself following the previous no shows/cancellations. I asked wag why this happens in multiple occasions over the past year but they offered no real explanation I also asked how to make a formal complaint and after the 4th time of asking I was told to do it via the “app tips and feedback” section of the app. Totally unacceptable as we all know that my complaint would be ignored in that forum. The CS agent gave the usual canned “I’m sorry you’ve experienced this” responses but I felt he was listening to respond and not listening to understand! Also, after previous no shows they continue to find replacement walkers that could take hours to confirm and then show up, unfortunately my schedule doesn’t allow me to sit in all day waiting for a dog walker that may or may not show up (I won’t give a stranger access to my home) yet if I cancel after the 3rd no show in a row on the same day they want to charge me a $10 fee....bad, bad business model, terrible customer service and most importantly the majority of the walkers are unreliable. We have never seen the same walker twice no matter if I mark them as preferred or even if they are local. I’m going back to using the local neighborhood walkers that aren’t associated with wag as they show up

I tried to walk with Wag! for months, but there were barely any walks available in my area— and I live in New York! If you’re looking to make some extra cash, look elsewhere. The ratio of walkers to dogs must be so high that it makes it impossible to land a booking. Meanwhile I paid THEM $30 for an “on boarding fee” to get my paperwork through to start walking. I’m disappointed and just ended up wasting my time/money.