Laura
Love the convenience. Walkers are great.
I love the convenience of the app. I have not had one problem with any of the walkers or any of the services that they have provided. They have all been above and beyond. But on the app, it can be confusing. Also the app touts that it's vision friendly but I disagree. I accidentally blocked one of my best walkers. And I can't get them back onto the app. I sent an inquiry, but to this day I have not seen a reply. I did finally find, after sometime, a blurb saying that it is impossible to add someone back after blocking.
Response from Wag!Feb 18, 2026
Thank you for your feedback, Laura! We're glad you’ve had such positive experiences with the walkers and services! However, we’re sorry to hear of the inconvenience you experienced with the app’s blocking feature, and we understand how frustrating it can be not to be able to reconnect with a favorite walker. Your feedback is important as we strive to improve the app’s accessibility and features. If you’re still interested in unblocking a caregiver, please reach out to our support team via the virtual chat at support.wagwalking.com. We’d be glad to assist you with this! We appreciate your input and hope to continue making your experience a positive one.