Wag!Reviews of wagwalking.com

The customer service has gone way down.

I used to love using wag, but ever since I moved to Santa Monica, wag has not been able to find walkers for me. I am going to have to start using a different service for my dog.

i tried using the WAG service to ask a veteranarian via chat session. i paid the $30 but the vet didnt respond. ive asked wag to credit my 30$ but theyre refusing. i would avoid this service and look elsewhere.

On crutches and unable to get the puppy out so thought i would give this a try - Dog walker shows up - takes the puppy on a retractable leash. I give instructions he is skittish around loud noises and hesitant around other dogs. I am watching from the balcony as the dog walker is too busy texting on her phone to pay attention to the puppy and lets go of the 26' retractable leash which flies across the pavement and hits my puppy. He is terrified and starts running while cars are driving through the parking lot...All the while my new leash complete with light and poop bag container are being drug over the pavement and totally trashed. I call Wag to relay what occurred and they advised someone will call me right back which never happened! I will not use this service again - EVER

I signed up for this very excited to get a reliable person to walk my dog, I also paid the premium subscription fee I tried to book twice and twice at the last minute there were so sorry no walkers available. I would not recommend this to anyone just based on my the first two experiences with the company. They are two for two for last minute canceling of walks and this is on a premium account

Person never walked my dog and they refuse to refund. I have time stamped entry on my automatic lock and cameras on my entry and exit. He stayed for 5 minutes. My poor dog was so confused and just needed a walk. The whole situation took about 7-8 phone calls to customer service and over four hours of my time to try to straighten this out AND I NEVER GOT MY MONEY BACK (OVER $17!!!). Do you know of any company that has such a poor customer service that they would put a customer through all of this for $17 after being a loyal customer for years and years?! It actually sounds like I’m exaggerating but I’m really not, which is the sad part. I ended up filing a dispute with my cc company 🤷🏻‍♀️ and I won. My cc company apparently believes me and can use their brains to see obvious evidence and make the decision to refund me (whereas Wag’s policy is to listen to no one and keep their money). They don’t care whether or not a walker does his/her job or not. They already have their money at that point. Absolutely horrendous customer service. Wag is now disputing my TrustPilot Review. Nice try, I have evidence of all of our communication. Just further proves my point of the type of company they are. Still haven't reached out to try to make it right (nothing would at this point anyway), they just want the review taken down.

Wags policy of damages incurred by your dog walker/sitter is pathetic. Their policy is that YOU have to settle it with the walker and that they will give the walker YOUR cellphone number with the trust that they will contact you. My walker (who had a 4.97 rating, fyi) stayed at my house while I was out of town with her own dog- both of which were NOT allowed or asked about. She drank multiple bottles of wine and then projectile vomited ALL OVER MY ENTIRE UPSTAIRS. Hallway, foyer, floors, walls, doors, baseboards, etc all covered with vomit. Plus she allowed her dog to walk in her vomit and track through house. Puke all over my children's bathroom- toilet, lightswitches, wall. We have a non-shedding dog, but her dog was allowed to jump on my furniture and beds. They had so much black dog hair on them I had to strip and wash everything. Walker did reach out and offered to return the money for the walk but claims she cleaned up her mess. Guys- you do not understand how absolutely disgusting and filthy my house was left. Beware- it took 4 phone calls, messages, and emails before I got a response from Wag and it was just to tell me to take it up with my walker. What is the point of even using this app- might as well find a stranger to come walk the dog off the street?!?!?

SCAM! I had a scheduled appointment at 11 am this morning and the trainer did not show or call. I will be disputing the charge if it appears on my bank account. Not a good First time impression. The app does not allow you to cancel your account OR delete your credit card information and the company has zero contact information listed.