David
Great walker. Poor replacement process.
The first walker was great. I had a walk booked the 2nd time, it was cancelled last-minute by the walker, then Wag never rebooked another walker. I didn't have access to my phone and was far away so it was too late once I realized my dog wasn't let out in the morning. Naturally I came home to an accident indoors and a stressed dog. Wag's replacement process failed and that was harmful to my dog and carpet. They apparently tried to replace the walker but never did. It's LA, so there should be plenty of walkers, and replacing them an hour late is better than not replacing them at all.
Response from Wag!Jul 14, 2021
Thank you for taking the time to provide your review. Availability is dependent upon Pet Caregivers within your area. When services are not able to be filled, we do attempt to keep looking for the next soonest available Pet Caregiver. Please keep in mind that requesting the service is not a guarantee it will be matched to a Pet Caregiver, as it will depend on the availability of the local Caregivers in your area. If you would like more information on the services or if you need to reach our Customer Support team for any reason, please visit the Help Center within the app.



