Wag!Reviews of wagwalking.com

Response from Wag!Jun 6, 2026

Thank you for your detailed review, Rachael! Pairing the Meet and Greet with reading through reviews is a thoughtful way to find the right sitter—and we're glad it led you to one who's been just right for your pack, from the first meeting through your week-long trip. We look forward to continuing to support you and your pups!

Response from Wag!Jun 6, 2026

Thank you for the high recommendation, Gabrielle! Finding a boarding option you feel comfortable with—especially when a kennel isn't the right fit—isn't easy, and we're glad Wag! has been able to help fill that need. It sounds like the Caregivers you've connected with have been a great match. We appreciate you taking the time to share this kind review—we look forward to continuing to support you and your pup!

Response from Wag!Jun 5, 2026

Thank you for your kind review, Jessica! We love hearing that your pups have been loving their time with their Caregivers, and we're glad the app has made it easy to book. We look forward to continuing to support you and your pups!

Response from Wag!May 27, 2026

Jon, we're sorry to hear about this experience and appreciate you bringing your concerns forward. Questions about charges on your account are taken seriously, and our team would like the chance to review the specifics with you. To help us follow up with you directly, we've reached out via Trustpilot to request a few additional details about your experience. You can also reach out via the in-app virtual chat or at support.wagwalking.com—asking to speak directly with an agent regarding service charges will help connect you with the right team. When you reach out, you'll receive an automated confirmation by email, and an agent will follow up within 48 hours or less. We look forward to connecting with you on this to review the specifics, and we'd appreciate the opportunity to address your concerns and restore your confidence in the Wag! platform.

Response from Wag!Jun 3, 2026

Thank you for your thoughtful review and for taking the time to share this with us. We're sorry to hear your initial pet care didn't go well—that's not the experience we want for our customers, and we're grateful you gave our team the chance to address it. It means a lot to hear that Jera was able to help turn things around, and we'll be sure to pass along your kind words. Thank you for taking the time to share your full experience with us, especially after a difficult start. Please let us know if there's anything else we can help with—we'd be glad to. We look forward to continuing to support you and your pet!

Response from Wag!May 27, 2026

Kyle, we're sorry to hear about this experience and appreciate you bringing your concerns forward. Questions about charges on your account are taken seriously, and we'd like the opportunity to review the specifics with you. Please reach out to our team—either through the in-app "Help" option in the "Account" menu, or via the virtual chat at support.wagwalking.com—so we can take a closer look. When you reach out, describing this as a charge discrepancy will help route your inquiry to the right team, and you can ask to speak directly with an agent to walk through the charges with you. After you've submitted your inquiry, you'll receive an auto-response confirming our team has it, and an agent will follow up by email within 48 hours or less. We look forward to connecting with you on this to review the charges, and we'd appreciate the opportunity to make this right and earn back your trust.

Response from Wag!Jun 2, 2026

Thank you for your kind review, Marina! Finding a new pet care option when a trusted place closes isn't easy, and we're glad you found your way to Wag! when you needed it. Taking the stress out of finding reliable pet care is what Wag! was founded on. It sounds like both of the Caregivers you've connected with have been a great match for your pup—we look forward to continuing to support you and your pup!

Response from Wag!Jun 2, 2026

Thank you, Tabitha—we're so grateful you took the time to share this! Hearing that Wag! has been there through different seasons of life means a lot to us, and we appreciate the trust you've continued to place in us to connect you with the right Caregivers, time and time again. It sounds like your Caregivers have all been a great match for your pup—communicative, present, and attentive to what he needs. That kind of consistency builds real trust, and we're honored to have earned yours. The flexibility to travel, recharge, and manage life knowing your pup is in good hands is exactly what Wag! is built to support—we're grateful to be part of your regular pet care routine, and there for the busier moments along the way. Thank you again for the recommendation and for sharing such kind words. We look forward to continuing to support you and your pup through all the seasons ahead!