Wag!Reviews of wagwalking.com

HAVE USED WAG FIOR YEARS, ALWAYS GREAT SERVICE

My first experience with Wag overnight sitting was amazing…this one not so much. I received next to zero communication. I reached out to the sitter with no response until I contacted Wag directly to ensure my sitter actually showed up. By the time I’d gotten home, my dog had peed in her crate, which has NEVER happened. Really disappointed with the whole experience and will probably never use again. Good

Can never find a walker and then when find they usually cancel

This company must not be ran or owned in the United States of America. It forces you to link a debit card to your account in order to find a dog walker. I have had my account for almost one month now they were unable to find me a dog walker within the first two weeks. I requested my account to be canceled About two weeks ago and still to this day my account is not canceled. As a customer you have zero ability to remove your financial information from your account as long as your account exists. In order for you to delete your debit card information their website forces you to first add a new one before you can remove that first one you added. That is theft by deception and is illegal especially considering the fact that no services have been agreed-upon. Just because you request a dog walker they don’t even give you the option to confirm that you want the dog walker they choose they choose one for you you have no say in it. I had some strange lady show up to my house 3 1/2 weeks after I requested a dog walker and after several weeks of wag app telling me they are unable to find somebody. There was no warning of this stranger coming to my house except approximately 30 minutes Before she arrived. I was driving home from work and was unable to look at my phone so I was not even aware that this person was going to be coming to my house. Every single time I have responded to the wag customer service email after I initiated the first email demanding my account to be deleted every single response has been from a different “human” and each of these people responding continue to ask me for the same information over and over again in which I have provided more than several times at this time. They continue to demand for my real name and my real email use on my account. I have given them that exact information. This time that I have most recently replied to them which was today I now took a screenshot of my wag account profile to show them I have been responding with my real name email phone number and address associated with my wag Account. If another person shows up to my house I will be calling the police and pressing trespassing charges And hopefully that person will then take the seriousness of my complaint back to wag also it may be wag will then take their customers serious. It sounds like they are going to End up facing legal consequences sooner than later. It is absolutely illegal to force a customer to keep their financial institution information on their account without an option to remove it from their account. Do not use the wag app. I have been using the Rover app since the same first week I started my wag app. I have had zero issues with Rover and Rover does not force you to keep a debit card on file they do not send anyone to your home you get to approve and consent to who you would like to be your dog walker as long as the other person agrees

This company has continuously horrible service and does not understand the urgency of situations when they fail to perform their jobs. The customer service team always has issues, the app has continual glitches, and the walkers are never consistent. SO wish there was better service (rover is expensive and not better consistency or service) or a consistent standard. With our two kids it is difficult but they make it even worse. Wish they could be fired due to all the money, time, and sick kids they have caused with their lack of professional, or friendly service.

My boyfriend who assists me walking our new reactive on the leash rescue shepherd mix had surgery on his back so I booked wags to assist me for the pup's long morning and early evening walks The first day both dog walkers were great and the dog really enjoyed both his walks. Today the walker scheduled for 8am did not show up till 9am. Since my pup really needed to go pooh at 8am my boyfriend had to come and assist me walking the dog who as usual pulled to chased, trucks and squrriels, possibly damaging my boyfriend's back. I have repeated tried to contact Wags and of as yet have received not reply. Terrible customer support and Shadow their dog walker should be fired.

I work from home and I have 3 dogs. the bulldogs are fine at home but my Lab - she needs exercise and attention.. I love calling WAG on days I can't get away from my computer - she gets out and about and comes home happy and tired. I would highly recommend WAG to anyone needing a few minutes to give to your pups but have a hard time finding the time.

Have been using WAG for years. Great dog walkers and love the app!