Wag!Reviews of wagwalking.com

This service is very convenient and the walkers have been great!

I have only signed up for the 20 minute walk see o far. First, it was for my 9 yr. old Einstein who passed away this summer. I did get a 1 year old miniature schnauzer, Finn, who has so much energy. I started scheduling a walk for him to use up some of that energy. I prefer Alyssa to walk him - she walked Einstein and now she is walking Finn. She is reliable and does a good job keeping Finn in line. I am very happy with Wag and may try a few other things that they offer. Highly recommend.

The most horrendous company of all time. They over charged me 3 times for 1 walk, 2 times for another walk 8 days later and 2 more times for another walk 5 days after that. I called and went over cc info and got no where with 3 different reps. So I informed visa and they refunded me for all those excess charges. Speed ahead 2 weeks later and my account is abruptly canceled. No call. No email. My dog is booked for daily walks and all my reservations were completely canceled. Their app is awful. They do not punish walkers who no call no show. Do not use this app!!!

I rated this company a one not because of the walkers, but the company itself as they do not treat the customers nice at all. In fact, if you have any kind of question the customer service team does nothing to help. In fact , they ignore you altogether. I was out of town and scheduled a "Wag" walker who never showed up? I happened to learn of this later as there was no reference to a walk from the walker on the site so I directly contacted the walker and he said yes, he did not make it to walk my dog? No calls, no message, nothing prior and my dog was going without a walk outside and I was out of the country. They left me high and dry and so I had to call a trusted friend to go into my house to let my dog out . What a disaster. Prior to this incident, I booked Wag services and they overbilled me on daily charges so I called customer service to discuss but I could not get anyone to look into my account charges. Finally someone came to the phone but their message was " just go ahead and dispute the charges with your bank if you don't agree"? What kind of service is this? I did just that and then got a "nasty " message from Wag stating my account is suspended until further notice? Fine. I will go elsewhere. How are they still in business when they treat customers, ie, good customers so badly. Why did I put up with this so long and I should have gone elsewhere earlier.

I've used the Wag! App for two years now, and I've never had an issue up until yesterday. I scheduled a walk for my dog, and the instructions were to use the key in the lockbox to get in. The walker came, and the key was missing. She messaged me to tell me that, and said she'd wait 5 minutes before leaving. I don't have an issue with that; it makes perfect sense. What I do find frustrating is that when I told her the door was unlocked and did she try that, she then replied she hadn't, as it wasn't in the directions. I agree I messed up and should have made sure the key was in there, but I'm out of money now because I didn't explicitly state to try the door and IF it's locked, then use the key. I thought that was implied. Usually I love the app, but as it's gained popularity, not only have the prices increased substantially, I feel as though critical thinking is lacking.

Wag! Customer support will bs you, cut you off when speaking to you, and rarely follow directions when they ask you what you need. It's like why ask in the first place if you're not going to work with the walkers to take care of the situation at hand. After an incident of a dog, ripping off his collar and being aggressive with another neighbors dog who ran up to my dog got loose. They contact me back 2 weeks! after the incident claiming they tried to contact me all that time, but I only ever received an email a few days ago. They constantly gaslighted me and said I wasn't working with them, when I clearly gave them the proper way to contact me. I told them email was the best way to reach me because I work a regular job now but they insisted on calling me instead of following directions/ my wishes. I gave them a time to call and they never did. After much thought, I told them I no longer wish to do walks with them only to be told my account was canceled because of negligence of letting a dog loose??? From the beginning they are so hard to work and communicate with. Like they really don't pay you enough to be that rude to walkers or customers, so I don't see why you have to be disrespectful and inconsiderate to people. Also if my next employment let's me go do to this situation I'm going to file a law suit. Far too many people have talked about what horrible experience it is to be a walker and deal with the service people. I've been doing it for 2-3years and I've had more bad experiences with customer service than good. Don't do wag, do doordash or Amazon shopper if you can. They take 40% when realistically they should only be taking 20-25% considering the fact you have to drive and perform physical duties these customer support people are too lazy to do and are ignorant about.

Editing Review: Following up with the person who reached out from Wag to this review, my issues were answered with sensitivity and kindness. So, while the issue should never have been handled the way it was, the response when the concern was elevated was amazing. (original review starts here)Insensitive and uncaring customer service. And, judging from comments after dog walks, some walkers who really don't understand dogs. Many of my dog walkers have been amazing and seem to intuitively understand our dog.

I booked two walks for both of my dogs reason for that is because they are not good together being walked together, so no one showed up to take my dogs on a walk I was charged and was told my refund will come back in 2-5 business days it’s been 2-3 weeks already, I spoke I with a women named Geneva she told me that I have to contact my bank because I wasn’t charged when I repeatedly told her that I can get my bank on the phone MULTIPLE of times she ignored me, so again I repeat my self she told me it was no need for that because she will not provide any information so I got off the phone with her called my bank, bank confirmed I was charged with NO refund nothing was even processing. So basically wag robbed me I’m sorry but I will never use this app again my family and I loved it for years until this year it went to crap. So wag customers don’t go to wag go to rover!