Wag!Reviews of wagwalking.com

I was so nervous about using this service. Everyone who’s taken care of my babies have been amazing! I’m sent pics and videos and updated on how the service went. I was only planning on using it a couple times, but since it’s gone so well I’ve begun scheduling regular walks for my boys. They seem to enjoy it, and I feel better knowing they’re cared for while I’m at work. I absolutely recommend this service.

My regular Walker is Lauren and she does a fantastic job with Coco. Extremely reliable and thoughtful every time.

Booked an overnight stay, which was promptly accepted. Messaged the caregiver to try to coordinate a visit prior since one dog is recovering from back surgery and needed extra help. The intent was to hive the caregiver a chance to back out if it was too much. Caregiver agreed, and we scheduled a Friday meet time. 30 minutes past that time, I call her and she says she “totally forgot, I’ll call Saturday to reschedule” No call on Saturday, so Saturday I messaged about rescheduling, and got an immediate response that she was going out town Sunday afternoon but could do the morning. I promptly responded that that would work. After several hours of no confirmation, we decided that we couldn’t trust that this person would actually show up to care for our dogs. We canceled and ate the $165 cancellation fee. TLDR I’m out $165 for nothing (except for three days of frustration and worry), and the caregiver and Wag get rewarded for providing nothing of value. Company is a scam that only benefits the company and their contractors, not customers.

I have been an employee for WAG for over 3 years and they recently started taking away my jobs while I’m already heading to the location. As a Walker we are lucky to break even. This company will go to ruins where it belongs.

Absolutely horrible company. I scheduled a walk, which was confirmed. I tried to reach the walker the day before and the day of the walk, with no response. The number given was not answered, and the chat feature wasn't available. The app would constantly crash. I never reached the walker and SHE NEVER SHOWED UP. Wag tried to charge me for the walk as well as a cancel fee! I was able to reverse the charge, but the rude customer service person who answered the email said "she was doing me a favor by doing so." What the heck? There is also no number to call for support. I have been trying to delete my account for a week but I keep getting circular answers where none of the instructions work. I think I'm stuck with blocking any false charges that may come through and having all my information kept in their database, because the service is beyond unhelpful and completely impossible to reach. Terrible, terrible service!! Do not use them!!!! Update: reply from Wag! was to the same unresponsive and unhelpful customer service line I had to deal with before. STAY AWAY!

The wag app is incompetent. I’ve had several issues filling in my profile information. Instead of being useful, the app continues to send email codes and automatically fill in the wrong address information. When the app struggles with basic usage, that’s a sign of what’s to come. Don’t waste your time.

I used to walk for wag and let me tell you first of all there customer service reps are terrible they never resolve anything I got attacked by a neighbors client and had to call 911 and they did not care, secondly they do not pay much 10 dollars to drive 10 miles even after you set the app for you’re preferred mileage. Third they let owners walk all over the walkers and they do not set rules firmly or care about how the workers are treated. Most owners are very nice but I’ve had a few instances were You will go above and beyond for the owners and dogs and they simply rate you poorly which is not okay because our rating goes down for nothing.Wag reps don not care. Walkers are treated terribly

Had a bad caregiver who didn’t lock our front door and treated our dogs badly on camera, haven’t been able to report it to wag no matter where I look online. This person should not be caring for animals. Why can caregivers report us but we can’t report them?