VolkswagenReviews of vw.com

I arranged a time off 10am this morning to complete a deal on VW Golf gti Clubsport there was no contact very unprofessional (VW Oldham)

To Customer Care / Head Office Volkswagen UK Dear Sir/Madam, I am writing to formally escalate a complaint regarding my vehicle (Vehicle Number: LL75XSV) purchased from ID.7 Volkswagen South Gate on 1st January 2026. At the time of delivery, I noticed two minor scratches on the vehicle. I immediately brought this to the attention of the dealership staff member, Dornal, who inspected the car and assured me that: - I would be booked after two days and the scratches would be repaired within two hours, and - The rear mats were not available at the time of delivery and would be delivered to my home at a later date. Despite these assurances, it has now been 20–25 days, and neither the scratches have been repaired nor the rear mats delivered. In addition to this, I am experiencing a serious issue with the vehicle’s charging cable. When I connect the charger at night, the charging automatically stops on multiple occasions without any clear reason. This issue has occurred several times and suggests a possible fault with the charging cable or charging system, which is extremely concerning for a newly purchased vehicle. Throughout this period, I have attempted to contact the dealership reception several times. Unfortunately, my calls are either unanswered or I am repeatedly told that I will receive a callback, which never happens. On one occasion, I was told I would be contacted the following morning; however, when I called again, I was informed that the staff member was busy and would call later. This level of customer service is unacceptable. As a Volkswagen customer, I expect all commitments made at the time of purchase to be honored and any vehicle defects to be addressed promptly. I therefore respectfully request your immediate intervention to ensure that: - The scratches on my vehicle are repaired without further delay, - The rear mats are delivered immediately, and - The charging cable and charging system are fully inspected and the fault resolved. If this matter is not resolved promptly, I will have no option but to escalate the issue further through the appropriate consumer complaint channels. I look forward to your urgent response and a swift resolution. Yours faithfully, Mohammad Sulaman Yousaf Rani 📞 07780789548 📍 London Vehicle Number: LL75XSV

VW golf 1.4 Ehybrid 2023. Software problemen krijgt vw niet voor elkaar. Auto heeft al 2 keer niets gedaan na update. VW dealer verzint kapotte onderdelen om toch maar geld binnen te harken. Van VW duitsland en Pon krijg je niemand te pakken, de dealer wilt geld zien en probeert dat bij de klant te verhalen ondanks dat de software de veroorzaker is.

This review concerns VW Oldham a Swansway franchise. I rang them today with an issues concerning a rear windscreen wiper fault , the first date they can look at it is the beginning of March about 3 months time Absolutely disgraceful service and not acceptable as a windscreen wiper fault is a safety issue. Rang VW Bolton and it’s going in next week This dealership has now lost a loyal VW customer and my experience will be shared with others

Ich habe bei VW eine Garantieverlängerung Optimal abgeschlossen Kurze Zeit später hatte ich einen Heizungsschaden Die Reparatur wurde von einem VW Vertragshändler durchgeführt. Ich reichte die Rechnung ein Bis heute warte ich auf eine schriftliche Benachrichtigung des Versicheres(ca.3 Wochen) Ich bin frustriert von der Art der Bearbeitung. Jeder der mit VW Geschäfte macht!!! MfG Elke Baumert VW Kunden-Bewertung aktuell Platz 25 von 27 Seit etwa 2Monaten keine Nachricht von meiner VW Garantieversicherung Optimal Ich werde die Zeit bis zu einer Antwort meiner Versicherung immer erneut mitteilen.

Se potessi darei una sola stella. Da 2 mesi la mia Seat Leon di soli 5 anni e con 55000Km percorsi è in loro officina autorizzata e nessuno si assume la responsabilità del guasto accaduto: a fine giugno la vettura non è ripartita per mancato arrivo del carburante al motore e in officina Seat hanno cambiato un tubo e 2 candele per l'esorbitante cifra di Eur 490. A distanza di 3 mesi e con 1000km percorsi, il problema si ripresenta, con un danno ora enorme al motore che ne richiede la completa sostituzione. L'officina asserisce di aver lavorato bene nella prima riparazione e che il ripresentarsi del guasto potrebbe essere un difetto di fabbrica, comparso a garanzia scaduta. VW Group respinge la responsabilità senza aver nemmeno fatto una perizia alla vettura, solo due telefonate all'officina ma non risponde alle mie pec specificando il motivo della loro manleva di responsabilità. L'unica cosa certa che la mia vettura, sempre tagliandata in Seat e che non ha mai dato precedenti problemi, richiede una riparazione elevatissima per la quale nè Seat nè la loro officina ufficiale vogliono assumersi la responsabilità. Naturalmente mi sono rivolto a un legale per la tutela dei miei diritti. E poi parlano delle scarsa affidabilità delle auto cinesi: ora capisco il vertiginoso calo di vendite del gruppo... immettere sul mercato auto che dopo un brevissima vita sono da buttare non è un gran bel biglietto da visita.

If could rate VW Australia as a zero or negative rating I would. I have owned four VW's as an ex dealer and only one was not faulty. My current Arteon is two years old and has been back to the dealer 14 times for warranty issues that are still not resolved. VW Australia have rejected all complaints with no explanation. Unfortunately since moving manufacturing from Germany, this brand is now terrible for quality, coupled with lack of any service means no more purchasing across the group for me. No Porsche, Audi, Volvo or VW from hereon.

Brought a brand new Tiguan, last 12 months been back to garage 7/8 times ranging from not starting to emergency braking at 50 mph , and all vw do is plug it into the computer and say there’s no faults ( car lights up like a Christmas tree) , steer clear of vw products, they really are not bothered in aftercare , got to a point where I’m taking legal advice