VolkswagenReviews of vw.com

VW connect plus only valid for 2 years when it used to be 3. £129 to extend for a further year which is daylight robbery. When you add it to the basket on the VW site it gives an option to add a voucher code for a discount. Proved impossible to get details of this code from dealer and email response from VW totally unhelpful. Needless to say it hasn’t been renewed!

Based on my personal experience, Volkswagen of America’s attitude toward customers is extremely poor. The Volkswagen Golf MK7 has serious issues related to the fuel tank and EVAP system, which can create safety risks and negatively affect the vehicle’s reliability. Despite the existence of a safety recall and lifetime warranty related to these problems, Volkswagen of America appears completely uninterested in helping customers and consistently avoids taking responsibility. The company’s communication, support, and accountability have been deeply disappointing and far below the standards expected from a major automotive brand like Volkswagen. Based on this experience, I cannot consider Volkswagen of America to be a trustworthy company when it comes to customer care and safety-related issues.

I am extremely disappointed with Volkswagen and my 2024 Volkswagen ID.4. A brand new vehicle should not have FOUR recalls in such a short time, especially when some of them involve serious safety concerns. This car has been stressful, unreliable, and honestly dangerous to drive. What makes the situation even worse is Volkswagen’s customer service. I submitted a buyback request more than 5 months ago and still have no real answer. I call every single week, and nobody can give me any information, timeline, or solution. Every representative says the same useless things and nothing moves forward. For a company of this size, this level of customer care is unacceptable. Customers should not be ignored when dealing with repeated recalls and safety issues on a new vehicle. I completely lost trust in Volkswagen. Between the dangerous problems with the ID.4 and the terrible customer service experience, I will never buy another Volkswagen again and would strongly warn others to think twice before purchasing one.

Volkswagen id3. Kjent problem at ladeluke blir defekt/ikke vil åpne seg etter en periode. Synes at det er fryktelig dårlig at ikke Volkswagen dekker utbedring på dette etter nybilgarantien er gått ut da det er en kjent feil på bilen. En ladeluke bør gå opp og igjen uten problemer gjennom flere år en 5+ uten at det skal oppstå feil. Hvis den ikke gjør det har ikke Volkswagen klart å lage et godt nok produkt.

had a very disappointing experience with Volkswagen Kidlington Oxford. I saw a car advertised on their website and called to arrange a test drive. Before I could proceed, I was asked to pay a £200 deposit, which I did. After paying the deposit, I was repeatedly given different test drive dates and excuses. First, I was booked for Saturday at 1pm, then I was told to come on Sunday instead. After that, the appointment was changed again to Monday or Tuesday. This constant rescheduling immediately made me feel that something was not right. Over the next two to three weeks, I kept being told different stories. At one point, I was told the car was not ready. Then I was told the car was not at the dealership. Later, I was told the car had arrived and was going through checks, MOT, and servicing, and that I would receive a call after 4pm to confirm collection. After waiting all day, I was finally contacted and told that the car had “some problems” and now needed to be sent back, meaning I could no longer buy it. Throughout this entire process, I felt I was constantly being misled. Every update seemed to contradict the previous one, and I was given different explanations each time. My £200 deposit was tied up for weeks while I was repeatedly promised appointments and updates that never happened. This was extremely unprofessional, frustrating, and a complete waste of my time. I expected much better communication and honesty from a Volkswagen dealership. I would not recommend this dealership based on my experience. Most Horrible experience . Rosetta

I CAN SEE THAT THIS IS THE US SITE WHEN I MEANT IT FOR THE UK _ BUT BE WARNED!! I'm sorry to say this after many happily owned VWs but I have been sold a vehicle that is NOT FIT FOR PURPOSE and no-one is prepared to help a loyal customer. I have an ID3 purchased new in Feb 2024. I was persuaded to accept a "new special edition". Dreadful mistake. It has low-profile tyres and I've just had my 7th flat in those 26 months. I drive defensively, I take longer routes home to avoid pot-holes - all to no avail. The tyres just don't last and when you have a flat in an electric vehicle that's it! You can't limp anywhere! These particular wheels have zero alternative tyre sizes. The price of new wheels is ... £1,400 EACH!!!! I'm stuck with this nightmare for another 2 years. No-one at Volkswagen will help. If anyone at VW tries to offer you a "special edition" walk away!

Bonsoir Suite à une panne avec mon véhicule Je contacte le concessionnaire volgswagen verlaine automobile à Champlan Essonne. Je leur explique le problème, qui est que quand je rentre ma clé pour démarrer la clé se bloque au démarrage, alors je leur dit que je pense que le neiman est probablement défectueux et plus certainement le barillet et là ils me disent qu'il faudrait changer le neiman et reprogrammer la clé, hors un autre concessionnaire volgswagen situé à Viry Chatillon toujours dans l'Essonne me dit que seul le neiman est à remplacer sans reprogrammer la clé du coup la facture est moindre dans le deuxième cas. Le concessionnaire à champlan est malhonnête et profite de l'incrédulité de ces clients en leurs facturant des travaux qui n'ont pas lieu d'être. 😡

Oxford South. Non-responsive to emails, refundable deposit not paid back after more than 3 weeks. Repeat phone calls from me provide no information on the refund, just the usual deflection. Even the manager I spoke to won't give me a straight answer. I'm having to take a £500 deposit return to the small claims court now - unbelievable.