Seadog
Arrogant VW still to learn humility around its customers
I find it presumptuous of this arrogant carmaker that it puts a time limit on when its customers can comment on its service; good or bad, praise or criticism. And the terms in which feedback is asked for, display a kind of proud selfishness: "we are pleased that we were still able to support you during this challenging time." Surely that is why we pay you, VW, the exorbitant sums you demand. Listen VW: being able to "support" me is no more and probably considerably less than I expect for the amount you charge. A little more humility and a bit less arrogance with customers, would go a long way to restoring your reputation.