VolkswagenReviews of vw.com

This is a horrible company when it comes to customer service. The never answer the phone, voicemails are so full you can't leave a message and the shuttle service never works to plan. I ordered a shuttle service 2 hours ago, still waiting. I moved to VW from a Japanese brand. What a mistake.

I purchased a used 2021 Volkswagen Tiguan with approximately 60,000 miles from Volkswagen of Puyallup less than a year ago. I have only driven it a few thousand miles since purchasing it, and it is now sitting at Volkswagen of Post Falls after a serious oil-system failure left me stranded on my way to Montana. When I reached Idaho, the check-engine light came on, and I received an oil-pressure warning. I immediately pulled over and discovered that oil had sprayed all over the back of the vehicle. Because this happened on a Sunday, I could not get the vehicle inspected that day. I had to leave it in Post Falls and continue to Montana without my car. Although the repairs have not yet been completed, I was told that the oil separator/PCV valve failed, cracking the oil pan and damaging the rear engine seal. This reportedly caused the vehicle to lose oil so severely. I am now facing approximately $1,600 in repairs, still do not have my vehicle, and will have to make another trip to Idaho just to retrieve it. After researching the problem, I discovered a pending class-action lawsuit alleging that 2018–2023 Volkswagen vehicles with 2.0-liter four-cylinder gasoline engines have defective oil separators, also called PCV valves, that can stick and cause serious oil leaks and engine damage. The lawsuit further alleges that Volkswagen knew or should have known about the problem but continued selling affected vehicles without warning consumers. Based on the information I found, the way this vehicle was sold to me, and the problems I have experienced since buying it, I believe Volkswagen of Puyallup either knew or should have known that this was a reported risk with these vehicles. I cannot prove what dealership employees specifically knew about my individual Tiguan, but I believe an authorized Volkswagen dealership should have been familiar with this issue, particularly when selling a vehicle with approximately 60,000 miles. At a minimum, I believe the oil separator/PCV system should have been inspected, and the risk disclosed to me. My concern is made worse by my experience during the sale. I initially said I did not want the vehicle because it did not have push-button start. I was told that if I purchased it, the dealership would install push-button start. After I bought the car, however, the dealership wanted to charge me for it. I felt pressured into purchasing a vehicle that did not have a feature I specifically said I wanted, based on a promise the dealership did not honor as I understood it. I also purchased an extended powertrain warranty because I was told it would cover the engine. I am now being told that this repair is not covered because I purchased a powertrain warranty. That distinction and its exclusions were not made clear to me when the warranty was sold. If an oil separator/PCV failure damages the oil pan and rear engine seal and causes the vehicle to rapidly lose engine oil, I believe the dealership and warranty administrator owe me a clear written explanation of why none of that damage is considered covered engine or powertrain damage. Within the first month of owning the vehicle, I also discovered that it had no windshield-washer fluid, the key-fob battery died, and a headlight went out. While those issues are smaller than the current failure, together they made me question how thoroughly the vehicle was inspected and prepared before it was sold. I have been unhappy with this Tiguan and my dealership experience from the beginning. My car remains in another state; my trip was significantly disrupted, I am now responsible for approximately $1,600 in repairs, and I must now travel back to Idaho to retrieve it. Given the reported PCV/oil-separator problem and how strongly I felt pushed toward this particular vehicle, I am left feeling that the dealership was more concerned with getting the car off its lot than making sure it was a reliable and appropriate purchase for me.

Volkswagen of Beaumont is the worst company there is they sold us a Tigue one never told us that it will burn off now my sister’s having motor trouble they gonna tell her the first price was $6600 but then Kayla states that oh I can probably help you get a better price by getting a used engine and then the price went up to 7000 and some odd dollars. These people are in fault because they needed to tell people that this truck ones all burns all about every 600 or 1200 miles you don’t know what it is cause they don’t know what it is but they’re selling lemons. This is called lemon law for those of you. They don’t know this is what it’s called a lemon law when they sell a product without telling you that it is defective

I connected to someone in another country who couldn't speak English well enough and wasn't familiar enough with his own computer systems. I had to spell my VIN with fake letters over and over again (S as in SUPERMAN!). He then asked me who my "client" was. I had no idea what he was talking about, but after some back and forth, we realized he meant "insurance". It was actually irrelevant, since I'm still covered under the three-year warranty, but after that he couldn't rectify the fact that Volkswagen was responsible for paying for this, but that my insurance was through another company. Cue twenty minutes of holding, followed by a transfer to HIS computer technical help (i.e., he transferred ME to HIS technical help for his computer system - I guess out of frustration?) at which point, I just gave up. Completely useless feature - never again! It ultimately took me 15 minutes to figure out how to change the spare and to do so.

I have a 2024 Jetta with only 20k miles on it. Due to manufacturer defect it prematurely needs new rear brakes pads and rotors. The will not cover it under warranty and are charging $715 to repair. I went to a different nearby service station (national chain) and was quoted a price of $495 for the same service. So now I not only have a defective car but am being price gouged on top of it.

NO ONE ANSWER BACK EMAILS or calls on 18008228987 SINCE JUNE 12 trying to get a hold of them only sent me automated MESSAGES

I’m extremely disappointed with my experience with Volkswagen. My vehicle unexpectedly failed while I was in Branson, MO, leaving me stranded with no warning signs beforehand. I had to pay nearly $1,000 out of pocket for towing and a rental car, and despite the circumstances, Volkswagen declined to assist with any of those costs. To make matters worse, it took 7 days to complete the repair. Being without a vehicle for that long while traveling was incredibly stressful and inconvenient. I expected better support and accountability, especially given the situation. Based on this experience, I would not recommend Volkswagen to others.

I purchased two Volkswagen vehicles in the last 7 years - the first (a 2016 VW Jetta) had an oil leak, and the second, on my current 2022 VW Taos, had a slow coolant leak from the head gasket. This is a known manufacturing defect with my make/model/year (TSB 15-23-01 / Transaction 2071245/1). Volkswagen denied warranty coverage for wrong coolant but refused to provide any technical evidence supporting their claims that this caused the leak. They also refused to engage with me regarding the Magnuson-Moss Warranty Act and if/how it related to my case. Volkswagen's dealership in Austin, Texas had significant trouble diagnosing and repairing my vehicle, costing me thousands of dollars and nearly 4 months while the dealership tried to repair my vehicle. My vehicle underwent 5 consecutive repairs during that time, and I had two open cases with Volkswagen Customer CARE. From my experience, the Volkswagen Customer CARE team is not there to support the customer. They are there to act as a human shield for the company and to make you feel like you're getting somewhere. They simply repeat canned corporate responses like "we stand behind our dealerships' diagnoses", "we're sorry about the issues you're experiencing", etc. without offering adequate support or compensation. VW Customer CARE opened a buyback case on my behalf and said I would hear back within 60 days. When I called in at 60 days, they said they changed their timeline without notice and that cases are now decided in a minimum of 75 days. After putting me through a horrific nearly 6 month experience due to their dealership's inability to diagnose and repair their own vehicles, they denied my buyback case and did not offer any kind of compensation or settlement. I cannot express how disappointed I am with this brand and company and would strongly recommend consumers steer clear of them.