VolkswagenReviews of vw.com

Skitbolag som lurar sina kunder, köpte en bil som skulle vara fabriksny, istället visade det sig att den var omlackerad och skadad.

Shockingly poor experience with VW today, unable to charge our ID3 as the charging flap is stuck closed. Already had AA out via VW to try and fix it, unable to, so we asked to take it in and have a courtesy car while it's fixed - problem is covered by the VW warranty. Because we happen to already have an appointment booked in for a recall update, we've been told we can't have a courtesy car as the dealership have none available, and VW won't allow a booking for one because we already have an appointment booked in - completely ridiculous policy when our car that's under warranty currently can't be charged. Told to drive the car until we run out of charge then call the AA to take us in, only THEN can we have a courtesy car. Unable to get to work without the car, but it seems that's not their problem until we've actually broken down. VW you need to review your policies, this is ridiculous. You also need to stop blaming your dealerships when the policy is VW policy, not theirs. Take responsibility!

I was sold scratch and dent protection by VW as part of buying a new VW Golf, for an extra cost. VW has selected Car Care Plan, based in Yorkshire, to run the policy and the actual repairs/assessment is done by DWV. During the last six months I have been making a claim for a small dent on my car. It is the only claim I have made in the last four years It has been declined because apparently the dent is more than three millimetres deep Throughout this process is been total nightmare Car Care Plan I've had to chase constantly through the process and they have consistently not bothered to reply to me DWV seemed to be the one that made the claims decision They asked for proof of the size of the dent by sending a pic of the dent with a £1 coin in the is fos scale (which is three millimeters high apparently) I sent a number of clear pics showing how small is - with the pound coin - clearly showing it’s less than 3mm They declined the claim As justification, they sent their own picture showing the dent The picture was a from a long distance, blurry, and, even though DWV requested ME to show scale by using the pound coin - THE PICTURE DWV USED HAD NO SCALE/NO POUND COIN Nevertheless, the rejected my claim solely with the evidence of THEIR, poor picture This is now been going on for six months I hold VW responsible for selecting a poor partner, Car Care Plan for dreadful customs service and DWV for making a poor decision just to avoid the cost of settling my small claim

Volkswagen PRESTIGE WODONGA - I could give zero if there was an option available. We purchased a used car(Golf) for $17800 year 2018 mileage was 38K. So we had to do 1 regular service(spend around 500) and 1 major service(spent around 1700) till date. The car ran out of warranty 3-4 months ago. Unfortunately, during the Christmas holiday the car broke down because of the oil leak from the engine. We were coming back home from the holiday destination and we couldn't find a single service center open due to being shut for Christmas holiday. We had to drive the car to come home because we had work. We towed the car to Volkwagen prestige from Albury and informed them the situation. They did the check and found the cam shaft has to be replaced and will cost $2200. So we requested them to compensate us by giving discount on the service as the major service was done 5 months ago. Today they rang and advised the request for the discount didn't approve because we drove the car when it was overheated. Well they expect us to tow the car to Wodonga(270km) and want us to walk home from Seymour. These are some bunch of incompetent people who is running the show there and don't take any responsibility after ripping off thousands of dollars. We had hundred of other options available but we chose Volkswagen because of the good faith and this is how they are repaying us. Please please ignore buying old car from Volkswagen Prestige unfortunately they will give you trouble in the long run and charge you fortune to fix them.

We have got two Volkswagen cars. I have had my cars serviced at two main dealers in Kent. when i take my cars for a service the staff at Dartford VW and the Staff at Otford VW. They are very unfriendly. And make you feel that you are doing them a favour. My son who is young has been with me on a couple of occasions has even commented on this. i will not be using VW anymore.

So my car came into the garage last week due to a software fault, I was called on Monday to say my car is fixed and I can come and collect it. I collected it, they told me that there was no issues and they fixed my fault, then on Wednesday evening the same faults happened, spoke to Becky in servicing and she was very rude to me and told me that the showroom is about to shut and there is nothing they can do for me, then I spoke to the service manager and he took in my car on Wednesday evening and they have had my car since then. I spoke to Becky again this afternoon (Friday) and she told me that the software update failed and it would be a week till my car would be fixed, then I spoke to the service manager again and he told me a completely different thing. I also asked if I could have an automatic as I am struggling to drive the manual car you gave me, I haven’t driven a manual in months and I keep stalling it which is not really safe and I have a young child. He said that there is nothing he can do he will call me on Monday. I’m not being funny but in your hold music you say you have excellent customer service, but I am definitely not getting good customer service!!! I would encourage people to go elsewhere, definitely do not go to VW WORCESTER

I took delivery of a new 21 plate VW Tiguan Allspace in July 2021. On collection from the dealer I noticed a couple of levers in the boot which didn't appear to do anything - the dealer didn't know what they were for and suggested I contacted VW UK customer services to find out. My hunch was that they were legacy levers to drop the rear two seats (seats 6 + 7) which was no longer required as they had moved the lever to the top of the actual seat in the boot, rather than the side of the boot. After a very protracted series of emails and phone calls with VW UK and them trying all sorts of guessing games as to what the levers might be for (having designed the vehicle one would have expected that they could have said straight away) they seem to agree that the two levers in the boot of the Tiguan Alpsace are in fact legacy and redundant. I asked VW to supply & fit trim plates to plate off the levers that don't do anything as otherwise it's just confusing and eventually someone is going to snap them off trying to use them. I was told by Jay at VW Customer Support that I need just to tell people not to try to use the levers! I responded to Jay that as an architect I don't get houses built with loads of power sockets and light switches which aren't actually wired in and tell my clients not to use them! Jay effectively said, well sorry, that's how it is, he's asked around and VW aren't prepared to sort this out and I would need to complain to the Motor Ombudsman. Which I have done. It's a shame that VW is working against its dealers in destroying goodwill, but unfortunately they are and I would obviously need to think long and hard about buying another vehicle from the VW Group stable. Call me old-fashioned but if I make a mistake with a design I sort it out - not just step back, say sorry and shrug and tell my clients they've just got to suck it up.

I have Volkswagen Caddy - I bought new one and now it is a bit more than 3 years old and 67000 km driven. Car has been always serviced at Volkswagen authorized company. Engine just broke and Volkswagen tells I need to pay +800 euros to fix it. I asked them what I should have done to avoid this. They told you would have not been able to avoid this and this is just bad luck. Arrogant brand. My friend just ordered new Volkswagen and we try to cancel purchase now.