VolkswagenReviews of vw.com

Another disappointment from VW Marshalls St Albans Dealer, after agreeing with Charlotte over 4 weeks ago to get our automatic vehicle booked for diagnostics and requested for an automatic car loan car due to health reasons. I was forced to take a manual car 😡. If you knew you could not provide an automatic car as agreed why book our car in the first place ??? The gentleman booking in our vehicle told me they only had 8 loan cars and all manual. This is unacceptable. I will not be coming back again. Please avoid if you can.

Words fail me when it comes to describe my experience with VW. My car (Tiguan 2018) is subject to a recall due to issues with the sunroof which means it is letting vast amounts of water in. When taken to Alan Day Hampstead, was advised that it wasn't a problem caused by the recall issue (blocked pipe) but another issue (also caused by a blocked pipe...) They want over a £1000 to repair and dry the car. It's at this point, my nightmare with Customer Services started. As the issue is effectively caused by the same part as the recall, I believe they should be liable for the cost. They were very sympathetic and said they would investigate. And then nothing. Despite repeated chasing via email, telephone, twitter and live chat for 2 weeks we are no further forward. In the meantime I am without a car which is sat doing nothing at Alan Day. To add insult to injury, Alan Day are now threatening to impose storage charges unless we can find a way forward. You couldn't make it up. I am close to tears as I write this and if anybody in VW is reading this, please please please get in touch.

Worse experinces ever. CUSTOMER SERVICE FOR VW CANADA SUCKS AND IS THE WORSE. NO ONE RESPONDS TO YOU. I have been stuck dealing with them for yes 3 years with nothing but headches they say they fix one hting and then week goes by and its broken again. I had under warrante my turbo go, they fixed it and week later not even a week the turbo went again. then they took around 2 years to get the second turbo with telling me that it woudl be there soon and no communication only lies. Tehn i wanted to return the car because sitting htere fore two years woudl only create problems and sure enoungh they woudl't take it . i did not take a loaner car for the time they had it , as i didn't want them to say that they gave me something while i was waiting. customer service team sucks from VW that is a joke as well. I will never buy antoher VW again. what a joke the dealership is also bad then when they gave me my car back the seal *(' of course I as i said sitting for 2 years ) went ont he cooling system. I had to pay for htat. They fized it" only two weeks later i have a damaged radiator with a leak in it that they say just happened . now another bill for that , this is a joke every mechanic said there is no way that woud lhavppen by itself. oh and the rad fan is cracked with no physical damage anywhere on the vehicle, remember this is a innner rad and fan. nothing can get in except the mechanic that worked on it. what a joke.

Säljer däckhotell men har inte tid att byta mina däck på önskad anläggning på över 1 månad. Fick tid på en annan av deras anläggningar om ca 2 veckor. Kommer byta till annat däckhotell.

Hi, I've recently dropped of my Mk7 E golf with a fault regarding its charge cap not opening. And since been told that dispite expressing the need for a vehicle and dependency for my Job, transport and other key tasks that I am being refused a curtesy car due to only storing 3 cars. I am discussed by this and am now going to be waiting until the end of the month before I can have my car returned to me. This will leave me in a very tricky situation financially and am seriously concerned. I asked if a car could be rented for me and I was told that only if I wjere to pay for the rental that it would be provided. What am I going to do?

Wouldnt have another VW (or VAG) vehicle given after my last few. Ive had VW’s, audis, seats, skodas for years now since passing my test at 17 (36 now) and always loved them until recently. -2019 vw caddy with 22,000 miles on and full service history has given me nothing but headache, stress and an empty wallet since the day I bought it. I replaced a 2005 caddy sdi with 150,000 miles on with this and would have the old one back over the new one anytime. I thought at 14 years old and the high milage it was about time I got a newer model so I didnt have to worry about the reliability, how wrong I was. The van Is now in the garage again and is going the journey as soonas I get it back this time -2018 skoda octavia vrs 4x4 owned from new, serviced by skoda dealer yearly and anything needed was done, car very well looked after, 25,000 miles done in 4 years with dealer history and now needs a full rear diff rebuild, this car has only ever been driven by my partner who either goes to work in it, her parents or drops the daughter at nursery, its never been driven hard and probably never been over 80mph. I have spoken tk 2 indipendant VAG technicians and a head of sales for one of thr biggest car dealer groups in the UK and they all said the same thing, wouldnt have a new vw given, you have to go back about 4 mk’s to get any gecent quality. They still charge ridiculous prices for low spec vehicles. Ford vans and JDM cars from now on, will never buy or own another VAG car or van again.

Har Volkswagen Sharan som var ganska dyr vid inköp. Nu gått ca 13000 mil. Krånglar konstant sedan ca 11000 mil. Dyra reparationer gång på gång. Olika saker, motorn är värst och är ökänt dålig. Även karosseriet, stag, eldörrar, bränslemätare etc krånglar. Drar mer bränsle än angivet. Aldrig varit med om så usel kvalité rätt igenom på en så pass dyr bil. Kommer aldrig köpa Volkswagen igen. För ert bästa köp inte Volkswagen. Volkswagen = dyr och dålig.

Disgraceful customer service from VW Group after engine failure on a 5 year old Seat Ateca. After three months of investigation into the fault, VW ruled that extended warranty would not cover engine replacement due to a foreign object getting into cambelt casing and causing it to skip which caused irreparable engine damage. Leaving us with a cost of at least £7k at the end of our PCP agreement. No explanation of how a 'foreign object' got into the casing or evidence of this object. Contradicting advice from technician (who advised cambelt was shredded) and VWFS warranty company (who provided photos of intact cambelt with serial number worn off - suspicious!) Poor communication though out and no consideration for the customer. I have written to Watchdog and will seek legal assistance from Citizens advice.