VolkswagenReviews of vw.com

What a money pit. Their parts website is also useless and misleading. My mom has a 2012 jetta wagen TDI and it leaks, as in water leaking through the windows and sun roof, all have poor seals, it has issues with the glow plugs and it is extraordinarily expensive to fix.

Volkswagen has a horrible customer service. I took my 2024 atlas to the dealership to fix a headlight that had condensation in it and they told me we are not going to fix it the car is 10 months old. They said it don’t effect the headlight itself. And then I tried calling the customer service line waited 2 hours never picked up. I will never get another Volkswagen ever again very unprofessional.

J'ai acheté un véhicule neuf chez eux et depuis il ne cesse de tomber en panne et pratiquement tous les systèmes de sécurité du véhicule sont défaillants, je me fais balader entre le siège à Paris et la concession à Toulouse Saint Alban. Refus de prise en charge SAV pour un véhicule sous garantie. Une honte pour VW qui n'a pas fini d'entendre parler de moi. Si vous êtes professionnels et souhaitez un véhicule fiable avec un vrai service client ça n'est pas ici, c'est certain.

I leased 2024 Atlas se from winn volkswagen but this car after 6000 miles make safty break issues,I was on dealers for three times and paid about $1000 for car rental because VW in LA does not provide loaner cars. The issue hasn't fixed yet and car has break issues. I called customer service (sera) she said they can not do anything for me. I have to cancel my trips and change my schedule because I can not trust this car ,or rent new car and open the lemon law, that she said thats ok. I called them ten times to fix this issue friendly but they didn't care about our safety, I mistake to deal with VW. This is the first and last time of my experience by VW in my life because of the poor customer services and quality. Do not recommended

My 2018 Tiguan's coil spring broke after only five years and 60,000 km. During this time, I had a toddler and a baby, and I drove very carefully to ensure their safety, avoiding potholes to prevent disturbing them and myself during pregnancy. I am surprised this happened to my car, and I can only attribute it to low quality.

Worse car ever crap my second lease atlas sport made in Mexico I just turned the ac on doesn’t work my dealer said I had work on the car. The car is 2024 brand new very bad make cheap quality bad customer service very shameless

2023 Atlas. Bought brand new off the lot. Tire pressure sensor constantly flashed even though nothing was wrong. Coolant level sensor flashed multiple times before reaching 10k miles. Vehicle brought to dealership for low coolant level at 16k miles and had to be topped off! Excuse was there was water in the system 🤷‍♂️. Previous Chevy/Ford vehicles went 50k to 100k before this issue. I picked up a nail in the outer most water channel closest to the shoulder which by Sonsio standards (professionals in this area over the past 40 years) state that it can be patched but Volkswagen thinks that they surperior and would rather charge their customers for a new tire. WILL NEVER BUY ANOTHER VW OR REFER A FRIEND TO. I probably wouldn’t even suggest someone I don’t like to buy one…..

I have not received any inbox reply from you … if you contact Jason Browne at your Finchley Road store I’m sure he has my information as well as my car that’s been there a month which he wants me to take back crashed whilst in his so called care oh and I need to pay for my break pads first and I can have my crashed car back ! Ask him for the information! Again no inbox messages from them and nothing in my e mail can I have the details to contact the CEO without Rebecca Surtees blocking him from receiving the messages addressed to the CEO