VolkswagenReviews of vw.com

Volkswagen is terrible!!! The moon roof cover makes the car extra hot, the AC never fully cools down, transmission takes forever to go. You try to trade your car for another car and they are a mission to get your payoff quote. You call VW credit and they also cant provide a payoff quote. This is the worst purchase of my life!!!! Please take my lease back!!!!

My VW van has been off the road for 2 months - sitting in a VW dealer yard awaiting parts. Quoted me further 3 months to get parts. Made complaint to VW Customer Services over a week ago. Phoned twice now - both times they “promised” to phone back - they haven’t even phoned, texted or responded to my email. Absolutely appalling lack of customer service. Oh, yes, this isn’t an old van, it’s a 2023 vehicle still under warranty!!!

If you're looking for a company that will replace a defective part once, then wash their hands of it when it fails again (conveniently) just outside warranty—look no further than Volkswagen. I had the rear brake pads on my 2022 Jetta SE replaced under warranty at just 22,464 miles (!) due to documented premature wear. They clearly slapped on the same garbage pads, an lo and behold, less than 12,000 miles later, the replacement pads are down to 4mm, and VW’s response? “We can’t help you." Meanwhile, the front pads were replaced at a different dealership with functional, non-defective parts—and have been flawless ever since. I wasn’t asking for anything wild—just for VW to stand behind their own warranty repair and fix a clearly recurring defect. Instead, I got stonewalled, redirected, and treated like I was asking for a handout. If you want a company that talks about “German engineering” but ghosts you the second it’s inconvenient—Volkswagen’s your brand. If you want accountability, quality, or integrity? Look elsewhere.

Dropped my car off Sunday night for a Monday at 7:30 am appointment. Get quoted $2,000 to fix a bunch of problems that were magically missed the last time I was there even though that was in March. Tyler told me that they had to order "some" of the parts. That they were expected Tuesday and the work would be done on Wednesday. I texted by rep, Collin Bourque, at 1:46pm asking if there was an update. Received no response. I called at 2:12pm and Collin told me that my car wasn't done because "last night there was no security guard so we didn't get our parts delivery." I then asked what that meant for my car. He said he couldn't tell me. He then said I had to speak to Tyler. He then hung up on me instead of putting me on hold. I called back and was told Tyler was at lunch and would be back in "probably 10 minutes." An hour and a half later I call back and I'm told the part for my car won't be in until Friday. If I had been told on Monday, that the part wouldn't be in until Friday, I would have told them I can't do that without a loaner. They still haven't been able to tell me if the car will be ready on Friday. I'm not even convinced they ordered the part. The biggest issue here is that I would not know that my car was going to take two - three more days than expected if I had not called. Executive Volkswagen had no intention of calling me at any point.

This brand used to be a fun car, but unfortunately the brand has gone downhill and so has the service department so has the Customer service this car is absolutely not worth buying. I tried to get the car turned back in and get the dealer to do a buyback they gave me a phone number. I opened a claim and they closed it without even contacting me then I find out that they have a fake email address that they added so I also didn’t get notified of a reduced warranty with the mileage being reduced from 60 down to 25,000 without any notice. There’s so many breach of contract issues with this brand and the dealership is used to doing things in a very underhanded way I recommend Do Not go into a broken Wagon dealership do not go anywhere near them run

VW used to have reliable cars and vans, provide good customer care, courtesy cars, clean vehicles in for service or repair, take cars and vans fix them for a fair price. They have none of this now. Total nightmare to deal with, outsource everything, charge through the roof to tell you how much they will charge for repair. No courtesy cars, no car clean no help when things go wrong. Have gone from best to worst in 5 years.

I had my wife's VW financed through VW Credit. After 3 years of autopayment, I traded my car to a dealership. The dealership sent the payoff to VW Credit by mistake and they applied the payoff to my wife's car...not the same car or VIN. They cut off my autopay. Released the lien and held the dealers money for a year. After a year of trying to get them to fix it, they sent the dealership their money and sent me repossession threats as they now considered me pass due. My account had been inactivated and I had no way to pay them for a year. After 4 VW's I will never do business with VW again. I ended up sending them a check to pay off the car so I would never have to deal with them again.

Volkswagen UK’s Customer Service Is a Disgrace Volkswagen has long been synonymous with efficiency and quality, but my experience with their customer service has shattered that illusion. Instead of providing genuine support, VW UK seems more interested in hiding behind bureaucracy and marketing ploys while making it as difficult as possible for customers to access essential information. I contacted them to verify my vehicle’s service history and DSG maintenance, only to be met with evasive responses and unnecessary hurdles. Despite owning my car since November 2024, I was told I am not listed as the registered keeper in their system—forcing me to chase up my V5 document just to access what should be readily available information. If VW actually cared about their customers, they would make it easier, not harder, to confirm service history and technical details. The reality is that VW’s reputation for precision and customer focus is nothing more than a facade. Their 'support' is unhelpful, and deliberately obstructive and there's no accountability or transparency. If you’re expecting efficient, world-class service, you’ll be sorely disappointed. Volkswagen UK has proven to be nothing but a letdown. Can I be bothered to write to VW Germany? Or the Motoring Ombudsman? That's probably a waste of time, too. I guess it's the era we find ourselves in, which is all about looking good on the outside but having no substance, sincerity, or goodness on the inside.