VultrReviews of vultr.com

We've been using Vultr for 8 years with almost zero downtime or issues. Dallas, Atlanta, and NYC Ubuntu VPS. Seems like most of the bad reviews here are people attempting to use Vultr servers for nefarious purposes, or people who don't know their way around a command line. Servers are faster than the Word of God and easy to spin up. UPDATE (6/8/26): I got an email at 4:15AM EDT that a few of our sites were down. These sites were for a major client of ours. I investigated and could not access the Cloud Compute server via SSH or the Vultr Dashboard terminal. I filed a support ticket with Vultr just before 8AM EDT. It went unanswered for almost SIX HOURS after multiple requests for updates. I messaged Vultr on X to solicit a response, no update. I booked a call with an SDR (Carmen Cline) to attempt to speak directly to a human. She canceled the call without a response. I booked another call with another SDR (Blake Matthews) and he ghosted the call without a response. I finally received a response from support that consisted of the following: "We deeply apologize for the inconvenience here and delay in response The underlying host where your instance resides has gone through a drive failure. We are working with remote hands to recover the instance, but there is not guarantee for a positive outcome. If you need to restore services immediately, we recommend deploying a new instance using a backup or snapshot." That is a wildly unacceptable response. I understand this isn't managed hosting, but this was a hardware failure, seemingly without redundancy, that caused 8 hours of downtime for a mission critical client. It took multiple pings on my part to get a response. Thank goodness we had backups to convert into a snapshot and get the sites back live on a new server. We've been clients for almost ten years, and Vultr has had very little downtime in that span. The incident today was a total trust-breaker, and we will be considering other options for our hosting very soon. Thoroughly disappointing.

First you publicize your amazing products. When I want to create an instance, I had to deposit money. After that, I'm told that I need to increase the limit that I can spend on an instance, and finally you tell me I need "reputation" on your platform, which can only mean "get whatever server we allow you to instance, pay for it 30 days, even if you are not going to use it, and after that we MAY allow you to get what you want". Do you get why this is ridiculous?

VPS are way to overpriced

They have lots of system bugs. I credited an account with money and they flagged my account without letting me know and took that money and didnt refund that. dont put your credit card information on their website.

Good price. Many locations.

I've always had a positive experience with Vultr, their support generally responds within an hour and they have really competitive pricing. So far I've had close to 100% uptime on my servers and I've been using them for just over 2 years now.

They blamed me for something I didn't do, and is actually a software issue/bug. I created a Wordpress on OpenLiteSpeed VPS, but did not complete the initial configuration for several days. Despite that, they limited all my VPS' vCPUs to 25%. accused me of violating their Acceptable Use Policy even though I had not yet configured the VPS, and then threatened to suspend my account if I don't respond within 48 hours. I responded stating the above, and the replied that I needed to answer their questions. Never mind that I had not even configured the VPS yet. I've been a loyal customer of their's for about 5 years now, so believe me when I say "go with another provider". I will be transferring my 5-year virtual servers to another provider today. Vultr: "Based on monitoring results and subsequent analysis, we have determined your CPU resource utilization profile is excessive and causing performance issues which may unfairly affect the population of Vultr subscribers as a whole. Accordingly, we have limited the maximum CPU resources your instances can consume (an account-wide setting). If you are able to reduce the performance impact we have observed, we may be able to adjust the limit or remove it altogether." Vultr: "Based on monitoring results and subsequent analysis, we have determined your CPU resource utilization profile is excessive and causing performance issues which may unfairly affect the population of Vultr subscribers as a whole. Accordingly, we have limited the maximum CPU resources your instances can consume (an account-wide setting). If you are able to reduce the performance impact we have observed, we may be able to adjust the limit or remove it altogether." Me: "Why is my account CPU limited. I created the VPS and havent even configured it yet. Please advise." Vultr: "We have set resource limits on your account due to high resource utilization that was impacting the performance for other customers on the same host node." Me: "Let me see if I got this correct, you (Vultr) are blaming and punishing me for something I didn't do, and is probably a software issue/bug. I created a "Wordpress on OpenLiteSpeed" VPS, but they did not complete the Wordpress software configuration for several days. Despite that, you limit my account, accuse me of violating your Acceptable Use Policy even though I had not yet configured the VPS, and threatened to suspend my account if I don't respond within 48 hours? Very poor customer service. I have been a loyal customer of yours for approximately 5 years now, but if this is what your customer service is like, I will take my business and money to another provider." Vultr: "You will need to provide detailed responses to all of our previously asked questions." Me: "The level of imcompetence or complete and utter disregard for your customers is astonishing. No one at Vultr is even bothering to read my responses. It is fine.... it is clear I will be better off re-creating my VPSs with another provider." Vultr: "We are providing notice of our intent to discontinue service to this account effective 48 hours from now, due to violations of our Terms of Service/Acceptable Use Policies..." Me: "Close my account permanently. Good riddance." Vultr: "We are providing notice of our intent to discontinue service to this account effective immediately for violation of our Terms of Service/Acceptable Use Policies."

I am a long-time customer of Vultr. The longest VPS registered continuously is 7 years. I am currently having problems with my account, and my Tikets support has been suspended since last weekend (maybe because this is a holiday and weekend) so it took me 4 days to receive a response, I was asked to wait, and wait for my turn to be supported. You said 99.95% Uptime, that is a joke I am extremely disappointed with the way the Vultr support team works. Not only is the response process from your side slow, but the support attitude is also unenthusiastic, the answers are so short that they are abrupt, not showing the professionalism and dedication that customers expect. I hope Vultr seriously reviews and improves its customer support methods, improves the quality of service and the attitude of the support staff. This is the least a loyal customer can expect.