zyltecReviews of voxelpla.com

I echo the same issues they claim this am that and ask me to wait a few days for arrival and a month later still no filament. I am so disappointed with them I want to support US filament production but the false and deceptive practices make it very hard.

Company claims same day shipping, but I am still waiting on an order from 10/13.

They claim they won’t have shipping issues any longer because they have a USA facility. I ordered filament on 10/2. I’ve gotten two bogus shipping notifications and zero help from customer support. The filament is good if you don’t need it for 8-10 weeks, if not longer.

I ordered 5 spools that the website all showed being in stock. The next day I got an email saying my order had shipped, along with a tracking number and estimated delivery date. The package never showed scanned, but I waited for a week until the day after it was supposed to be delivered and contacted the company. That was when they admitted that they didn't have them in stock at all, and asked if I'd like a different color. I said no, I just want a refund. After offering me a discount that I refused they claimed to refund me. After waiting another week with no refund, I contacted my credit card company to dispute the charge. Voxel disputed my dispute, and are still 5 weeks later claiming they refunded me (but the screenshot they sent still said pending). They lied about what colors were in stock, lied about my order having shipped, and are continuing to lie about my refund.

I tried their new Galaxy PETG and vento. Great products! The Galaxy color is really pretty.

I love their filament but for the past several months have been extremely disappointed with their order processing. As soon as I place an order I receive a tracking number leading me to believe that the order has shipped. Weeks go past without the order being shipped and no communication. When I email for a status I receive "it will ship today", but no shipment. Their website does not accurately reflect their inventory. "In stock" does not mean it is in stock.

They were good to fulfill orders I placed in 2024 and this year are just really bad. Three orders this year and they were not able to ship as promised on any of them. Even items showing on the website as ready to ship are not shipped. Nice customer service but only to explain why they are not able to ship or to ask you to wait another week, then 2. Don't water your time and money.

Well I am unfortunately giving them 1 star even tho they deserve 0 stars. I ordered a product 2 months ago. They shipped out the prior version, not what I ordered. I have had to fight and fight to get what I ordered and I still don't have it. They created a shipping label and provided me tracking 2 weeks ago. Then provided me a refund due to it taking forever. I just found out today that they canceled my order due to the refund. But how if they supposedly shipped it out 2 weeks prior. Liars! Don't trust.