zyltecReviews of voxelpla.com

Charged my CC immediately, but 10 days in USPS has still not received package. Label is printed is not the same as shipped item no matter how much they wish it is. Customer service number does not ring thru and 1st email was answered in 2 hours saying my order would ship in 2 days, 2nd email has no answer. Website claims same day shipping, obviously BS. At this point I don't care how good their products are, would never do business with them again. Update, Finally received my order and I'm happy with the products, but that whole shipping debacle and lack of customer support has left a bad taste in my mouth and I'll be shopping elsewhere. Almost any other company (Amazon, Bambu, Polymaker, Elegoo, etc) does better than this, there is no excuse for this horrible experience in this day and age.

Filaments advertise to ship within 2-5 days. It took me 4 months to get my shipments. I asked about the shipments every few weeks and they kept telling me they would ship by the weekend. I asked 4-5 times and gaslit me with this response for months. I'd rather they just say that they don't know or tell me it's a month out so I can get an accurate date. The spools are also very commonly broken and wont work in AMS systems. Colors are also not consistent, with one roll of a color being different than a second roll, meaning that continuing a print when a first roll is used up is a no go. Many rolls also have striping patterns, in which they alternate between darker shades to lighter shades.

Dishonest and fraudulent business practices. At the time of writing, you can't navigate VoxelPLA's website without being told numerous times that "All in-stock items ship same-day". While they will send you an order-shipped email the same-day, that doesn't mean anything when the tracking info sits at "label created" for weeks. After contacting them about this, they apologized and explained there was a "defect" in one of the items and would ship part of my order out ASAP and then ship the rest out the following week, and additionally they "applied a $10 credit to my account" (no credit was applied to my account). Interestingly enough those "defective" items remained in-stock on their site during and after my communication with them, still advertising "same-day shipping" even directly on that specific product page. Fast forward two months and I haven't received the rest of my order. Upon following up again (since it's my job to remind them to ship my items lol) they told me that it "has already shipped. The package might have been lost." But refuse to provide me any tracking info or any way to identify the courier it shipped with. In my prior communications I did specifically ask for updated tracking information for both orders when they ship (really felt the need to clarify this expectation - not that it ended up making a difference...) In a vacuum this may be a blunder, but given their track record and the plethora of similar reports, I feel genuinely confident that this is a poorly run, deceptive company. I legitimately do not understand why they refuse to just admit a fault and be honest during any portion of my interactions or any of the others I've read online. Mistakes happen, issues arise, deadlines can't always be met - but dishonest customer support is what really turns me off from a business.

The entire 4+ month experience was full of lies and deceit. In the end, I still have no idea if they are able/willing to fulfill my order or not

Ordered a few products. Two weeks later they hadn't even shipped. The company wrote and told me they would be shipping immediately. A week later it STILL hasn't shipped. Three weeks and they've stopped responding. Really disappointed.

First time ordering from Voxel - They've delayed the parts multiple times despite stating "same day" shipping in multiple places on their site. Multiple emails later and the parts that were supposed to ship out same day have yet to ship or be updated. The parts are clearly not in stock and they just kept making empty promises to string me along the whole time.

They have extremely deceptive information on the timeliness of their delivery. I placed two orders, one of which was supposed to be same day shipping, which I expected to arrive in just a few days. Three weeks later I was contacting their customer service to find out where my packages were at and when to expect them. It said that customer service normally responds within 1-3 hours. Two days later I got an answer back stating that the packages had been shipped. I ended up getting the first package about three days later. As of the time I am writing this review, I still don't have the second package. It has been over a week since the other one arrived and I ordered them within a day of each other. Now, regarding their products. I am about 75 percent happy with their filament. It has a good color quality and their print stability is moderate. I have used them for about 5 prints thus far, and only twice have they had problems. In each print, their recommended settings have been used, and proper preparations have been made before printing. I noticed that in each case that there was a failure, it has been with the same purple roll each time. I think that roll may have some issues. I don't plan on using them again, simply because their shipping and customer service are extremely lacking. Had I needed their filament for an actual project with a deadline, I would've been screwed.

They have some interesting stuff but the shipping experience leaves a lot to be desired. The same day shipping is flat out deceptive and after they print labels, the package doesn't go out until several days later. In the time I (NJ) last placed an order from Voxel (CA), I have received 3 shipments from Bambu and Biqu out of China, all ordered AFTER Voxel.