zyltecReviews of voxelpla.com

Didn't arrive on time and when it finlly showed up it was too humid to be usable. Even with a filament dryer my prints are super unreliable. My mom ordered it for me because I saw it was cheap and the customer service people have been nothing but rude to her.

We use Voxel filament in a production environment because it prints reliably and meets a price point our customers expect. The product itself has been strong, which makes what follows particularly concerning. Across our recent order history, 4 of our last 11 orders (36%) have shown significant fulfillment delays or prolonged pre-shipment status, including one order where a shipping label was created but the carrier remained in “Awaiting Item” for weeks. This pattern now extends well beyond the holiday season and across shipping carriers, suggesting this is not a temporary surge issue but a deeper operational and communication breakdown. Delays happen — every manufacturer understands that. What matters is response and ownership. Instead, we repeatedly received “going out Monday” and “give it 1–3 more days” updates that did not align with carrier data. Because we cannot leave our own customers waiting, we were forced to source material from a more expensive supplier that we did not even have in stock at the time. That supplier delivered within the required production window, allowing us to complete manufacturing, fulfill the order, and deliver it to our customer — while the Voxel shipment originally intended for that job still shows prolonged pre-shipment status. That is not a position any production business should be put in. At this point, the gap between advertised fulfillment speeds — such as “FREE SAME DAY SHIPPING ON ORDERS $75+” — and our operational experience has become increasingly difficult to ignore. When over a third of orders become unpredictable, it stops being a shipping inconvenience and becomes a production risk. We would strongly prefer to continue buying from Voxel because the filament performs well, but we cannot build our business on a vendor that does not consistently meet its stated commitments or take decisive action when failures occur. Reliability is foundational to manufacturing partnerships, and without it, we will ultimately be forced to shift volume elsewhere to reduce operational risk.

My issue is the amount of time trying to communicate that the product isn't working. Then receiving zero follow up communication. Don't waste $40 when you could put that money towards a filtration system that actually works.

Ordered multiple rolls of PLA+ on 1/4, shipping label was created 1/6 but never updated to being received by USPS. Requested order cancelation 1/15 and was met with numerous delay tactics and outright lies. Finally initiated a chargeback which prompted them to actually ship the order even though I explicitly told them to not to ship. Do not deal with this company.

They collect the money and then never ship the order. Looking to see if I can file some better business complaint. I was able to get a knockoff product from aliexpress in my hands before they even shipped the order (they still havent, but they did manage to print a tracking slip after 6 days!)

I ordered one item on 1/11 and on the order confirmation it clearly states "we're getting your order ready to be shipped. We will notify you when it has been sent out. You can always contact us by replying to this email. Estimated delivery Friday, Jan 16" 1/16 came and went with no tracking information or any indication that it had even shipped. I emailed customer support only to get a reply of "I believe another rep has assisted you with this. Please let me know if there is anything else we can assist you with." Dumbfounded, I replied I'd talked to no one else. Then they informed me my item was "currently in production. Are you open to replacing it with a different item?" How vague. Production as in could ship tomorrow or 300 orders deep on a print farm? Next email said they'd just give me a refund. OK I suppose. Then THE NEXT email asked if I'd except store credit. Ah no, your store is a disaster and I'm getting out while I can. Customer support only replies once a day, around 6:00 pm Pacific. You have to wait another day for any additional back and forth. I'm honestly not sure how they stay in business handling simple one item orders like this.

Should be ZERO stars. My first and last purchase from VoxelPLA. It's January 19th, 2026. I ordered 2 spools of PLA filament on Dec 31st, 2025, and I still haven't received my order. The expected delivery was to be January 6th, 13 days ago. When I looked at the tracking number today (Jan 19th) the USPS website says they are still awaiting item from the shipper. So far all I've received is an email from VPLA saying thank you for your patience. I don't care how cheap this filament is, I'll stick with Bambu Labs and receive my orders within a few days.

The filament prints well with proper drying as it comes pretty wet, but the issue for me is availability and shipping times. Their website states same day shipping but that is not true. They typically take 5-7 days after order for it to even ship. This is unacceptable in my business. Sorry voxel.. we gave it a try.